2018 Dell XPS 9570 Laptop, 15.6 UHD (3840 x 2160) InfinityEdge Touch Display, 8th Gen Intel Core i7-8750H, 32GB RAM, 1TB SSD, GeForce GTX 1050Ti, Fingerprint Reader, Windows 10 Home, Silver

After 6 months the motherboard died on my laptop. Dell replaced and less than a week later it is back to being a brick. Not exactly what I would expect from a $2500 laptop.

I honestly didn’t think it was possible to have as bad of a consumer experience as I’ve had with Dell. I’ve gotten products that were “lemons” before, but each time it’s been fixed with some degree of headache. I had problems with my $2,500 XPS 15 since I opened the box when I was on deployed with the Air Force. I had offline type lag, internet connectivity issues, and screen problems. After I got back to the U.S.A. I sent it back to the repair center a total of four times, had a technician come to my work once, and spent countless hours diagnosing software issues on the phone. New issues arose faster than they could be fixed, everything in the laptop was replaced at least once, yet they refused to give me a refurbished exchange. It took 9 months of pleading with mostly rude customer service and technical support representatives before I had a laptop I could even use. Up until this week (about 9 months after the last repair) my laptop functioned well enough to not make me want to deal with the very troublesome technical and customer service. The laptop would turn on but wouldn’t boot, it would take ten attempts before it would turn on. Then, the other night it wouldn’t boot at all. I called Dell, they refused to give me any sort of technical support over the phone since my warranty had expired. I eventually got the laptop to boot, it crashed. I was able to boot it again and reset the software. It crashed while resetting the software. Long story short, I need my password to sign in, but it deleted my profile and I can’t recover it using my Microsoft account because the laptop needs to be configured to use wifi. It’s a bizarre situation that Best Buy couldn’t easily figure out. Since Dell refused to help me for free and I don’t feel like giving them a fifth chance to make a repair (this time at my own expense) I decided to buy a new laptop 18 months after buying a $2,500 XPS 15. I had it with me while I was buying a new one to see if Best Buy could fix it, and as I was checking out, I smelled something burning. I reached into my bag to grab the laptop and it was so hot I couldn’t even touch it. It literally felt like it came out of an oven. It didn’t have any apps running since it had been partially reset and the fans weren’t even running. You could feel the heat it was radiating from two feet away. The technicians were baffled by both my story with Dell and what they saw my laptop do. I bought Dell’s second most expensive laptop and have been treated like dirt. This isn’t how a reputable company treats their customers, certainly not the ones who buy their premium products.

The description says Windows 10 Pro, but I got it with Windows 10 Home. :-/

I’m not leaving a full review, because I can’t unlock the XPS’s capabilities. I can not download the programs I need due to the WiFi chip. From previous reviews, I knew this was an issue before I bought it and I kinda thought Dell would correct the issue for PR reasons. So, as others have done, i’ve ordered the Intel chip to replace the Killer chip. I really was hoping I wouldn’t have this problem because it’s supposed to be an awesome computer. I also don’t want to wait on Dell for the easy fix.

It worked OK to start, but then.... The audio started malfunctioning (I use lots of VOIP for work, so its a big issue), so much so that now it can be completely garbled at times. The wifi stops sometimes, for no reason; just now, I am on the internet with my old HP with no problems -- this computer has already lost and regained connection at least five times. In the middle of - nothing - it will start revving up and overheating. The keyboard / touchpad sometimes do not work too well -- I have not been able to figure out why sometimes I cannot type things into Excel or PPT. I hope I can get some money back returning it. There is really no point holding on to it. I cant count on it working when I need it!

The computer itself and its internals works. V Good 4k monitor. However it is totally unusable without a separate mouse and keyboard and if I have access to those I will use my gaming PC with its twin 27 4K Dell monitors. The keyboard and trackpad are simply unusable. Nontravel on the keys and thentrackpadsimplyn doesnt work. It took meb10 minutesntontgryahdntypenthisnsentence. If this is what you want your emails to look like buy this computer.

It worked well and I loved it for 3 months and then out of nowhere it started crashing with hard drive not installed errors. Also constantly deadlocked/completely froze when trying to fix, requiring it to be forced to shutdown by holding the power. Eventually, I could not restart it and it gave light signals indicating a problem with the CPU. Complete waste of money. The price for the hardware was the selling point, but it was too good to be true.

I finally caved and spent almost $2000 on this laptop. I’ve been using Blender lately, and my old laptop couldn’t handle it. When it runs, it runs great! Super fast rendering. Clear screen with vibrant colors. I love it. What I don’t love is what’s in the attached picture. I have no idea what that is or how to make it go away except rebooting and losing my work. This laptop also gets VERY hot, as well as the charging dock. To the point that I can’t leave it plugged in unless I’m with it because I’m worried it might burn my house down. If somebody could tell me what that glitching is, I’d really appreciate it.

The hardware is among the best available and the build quality is amazing. Thats the nice things. The frustrations have been firmware / driver support. Dell has add on drivers for audio, power management, wireless, etc. Many of their competitors due the same, but I havent been able to use windows default drivers to supplant them and the crash rate for some of them is outstanding. Pair that with bi-monthly firmware updates that I suspect are the cause of many bugs (machine has been failing to resume from sleep off and on for over 3 months) and you basically ruin the pros. Previously I had a 16 GB memory rig that caused me to kill and load VMs constantly. More cores + memory should have been a significant time savings, but instead all of the time saved and then some has been spent with Dell support or trying to troubleshoot machines myself. If the end user is not tech savvy, I would expect these frustrations to be compounded several times over.