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Bill
> 24 hourLove it
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Philip
> 24 hourI received this laptop on 03/04. The hard disk failed to boot on 04/24. I followed the instructions on the computer went through tests and found out that there is hard disk failure. I even followed the built-in ASUS troubleshooting guide and still could not boot it up. I contacted Amazon service rep on 04/25. He said it is still under warranty and I will received a free replacement. For some reason our communication was cut-off so I had to re-connect after I had time. Another service rep took me to troubleshooting department. I followed her instructions for almost 2 hours and still could not get it work. At the end she told me to wait for the sellers response. When I received sellers message in the morning of 04/26, I was appalled The warranty does not cover any physical damage and/or customer induced issues that your device has. So I asked for his clarification. He responded that he will offer repair but no replacement. However, he did not mention a word about my most concerned - protecting my privacy. Hence, I request a replacement, and the response I received is Please be noticed that Amazons return-for-refund/replacement window is 30 days after delivery and your order is not eligible for it now. We are not talking about refund, we are talking about a faulty product that is still under warranty! The sellers policy is inconsistent and varies from customer to customer. My concern is how he protects the privacy on my disk! If he cannot provide an assurance why should I take the risk? This is not even $200, the repair cost might even exceed the sales price. I have purchased 4 laptops from Amazon and I did not request a replacement at all, even the most trashed one I had purchase. But this one, the hard disk failed in 2 months? This seller is not trustworthy.
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Stanley L Petersen
> 24 hourits excellent by all means
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DD
> 24 hourFor a little tiny laptop to be as heavy as it is is ridiculous… I’m returning it because I do not need the military grade weight of a 12 inch laptop… It’s the most stupidest thing ever… I want to carry it in my backpack not add more weight
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Larry K.
> 24 hourEverything worked as described. Did not have touch screen. Good battery life. Compact good for traveling..
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TP
> 24 hourThe laptop is not coming on & Im trying to contact the seller with no success because Im in Trinidad & Im not getting a return option from here
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customer
> 24 hourif you want linux, look elsewhere:
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Robert Seemann
> 24 hourJust the right size.
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Devon Murphy III
> 24 hourIts the right amount of power needed for small desktop support work which is easy and durable to lug around. I also feel its the perfect laptop for young kids to learn from. Its not for gaming but good for small task and web surfing. Love this product and the cost was perfect enough for my budget.
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David B
> 24 hourThe laptop automatically updated to Windows Pro 11 with the extra benefits over Windows Home edition.