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Sam
> 3 dayThis luggage is made extremely well. The design is great and unique as it is hard to find a garment bag carry-on combo with adequate space for both hanging and folding clothes. Everything else I found held either too few hanging clothes, or did not have enough spacing for folding clothes. This was just right for 2 full suits (jacket, shirt, and pants), plus a weeks worth of other clothes for a 6’2” man. Unfortunately, when my luggage came in, it had a bad smell from the factory. However, before the smell even had a chance to go away, their customer service department had been alerted to the issue and proactively reached out to me and was ready to help. They said that my order was part of the last batch that was using a different production method that is no longer in place due to the initial smell. They offered me a choice of different methods known to remove the smell, replacing the luggage from a newer batch, or full refund. They were very quick to act and were contacting me every day until my issue was resolved and I was satisfied. I am very happy with both the luggage and highly engaging customer support.