This carpet cleaner is not dispensing hot water.

Heating can be completed in about 10-15 seconds after setting the temperature. During this time, please keep pressing the fountain button and check the water temperature manually.

The machine has sounded 3 alarms and the control panel is malfunctioning.

Please open the dirty water tank cover and check if the white sensor block inside the dirty water tank cover is at the bottom. If it is not at the bottom, please manually adjust it to the bottom.

What is the maximum temperature of hot water that it can handle?

It can handle up to 60℃. Please note that using water at a higher temperature may have a negative effect on the rinsing cleaner.

Can cleaning solution be used?

Yes, it can be used. Instead of putting solution in the clean water tank, apply it to the cleaning cloth or fabric and then spray and scrub thoroughly before suctioning it up.

What solution do you use? Can you use any or is there a specific one?

Recommended solutions include low-foaming detergents such as alkaline electrolyzed water, baking soda, and citric acid.

Solutions that are not suitable include neutral kitchen detergents, strong alkaline detergents, and strong acid detergents.