Lenovo - IdeaPad 3 15 Laptop - Intel Core i3-1005G1-8GB Memory - 256GB SSD - Platinum Grey - 81WE011UUS

Good quality. Easy set up.

My son is using it daily for his classes. Its awesome

Recibi lo que pedi, y decia el anuncio

Its a home coputer, fast and reliable for simple task, and some programs, office, virtual class and so.

Purchased the laptop for my daughter in December 2020 to use for virtual classes. After 3 months the laptop kept shutting off. By August 2021, the screen stopped working completely. My daughter is now without a laptop.

super hard to set up came with a bunch of issues when it came to drivers

I was happy to initially find this computer for my son when he had to shift to at home school due to the pandemic. I purposely didnt want him to have all the bells and whistles of a fancy computer, but I didnt want him in a Chromebook which was too limiting. The problem with Lenovo is #1 The computers are terrible! They work just fine, until they dont. Then they just totally die and are unable to even turn on. (I have since found out this is a common issue with Lenovo from multiple Best Buy/Geek Squad employees.) #2 The customer service is absolutely terrible! #3 I paid for THE most expensive comprehensive coverage plan and insurance so that I would never have a problem. Then when I had a problem, no one would help me and they sent all over to multiple Best Buys and told me to buy more and more stuff (which they then, wouldnt return.) After 20+ calls, running all over to multiple towns and shops, calls to amazon, the insurance provider, etc., I finally talked to one Lenovo sales rep at Best Buy who said to me Look, Im just going to level with you - Lenovo computers are terrible. - Just get a better one and try to get your money back. Theyll fight you on it, but keep trying - they are liable. So thats what I did. I couldnt be happier with my sons new computer. As I type this as Im sitting her waiting for my return label for a new power cord that they convinced me to buy at the end of July. I knew before I even received that cord on Aug 5th, that I was done with Lenovo forever. 6 calls into the company so far over these 4 months and no return label and no refund for this overpriced cord that is still sitting in the unopened box. Every time I call they say Let me put in an email request for a return label - watch for it in your inbox! This is BS. Nothing ever comes of it and when I call back in 5-7 days they act like this is the first call Ive ever made to them. I dont usually write negative reviews, but I hate these guys so much. Ive spent probably 100+ hours just trying to get ANY of my money back. Thank goodness for Amazon, who stepped in and said that I should have been covered and they will honor at least the main purchase. The items I bought directly from the company, Im out of course. Save yourself a whole lot of headache and just buy something else. Seriously. ANYTHING else.