LG FHD 32-Inch Computer Monitor 32ML600M-B, IPS with HDR 10 Compatibility, Black

On July 15th 2019 my wife and I bought an LG 32ML600M-B monitor on Amazon. A few months ago the monitor stand broke. It just snapped one day. When we first got the monitor the stand seemed very weak and flimsy for the monitor so I wasn’t surprised at all when it broke. Fortunately the monitor itself wasn’t damaged. I called LG customer service and was told that the monitor was still under warranty. I do have the name of the person who I spoke to, as I have the names of all of the numerous people I’ve spoken to at LG since this all started. I will provide them if needed. The person on the phone told me they would contact me “soon”. After a week had gone by and I wasn’t contacted I called back and was told that someone had tried to call me on my personal phone. Well, I get multiple calls from telemarketers every day and I do not answer them. I told the person I spoke to at LG that I would prefer to be contacted by email. No one gave me a heads up that someone would be calling me. On this second call I told the person that I wanted to stay on the phone with him until I got some kind of email conformation that my case was at least being addressed and that they were moving forward with getting me the broken part. The person assured me that he couldn’t do it while I waited, but that an email would be coming “soon”. That email never came. I waited a week. So I call back LG customer support AGAIN. And even though I was told that they had a record of my two previous calls, now I was asked to provide proof of purchase. Why wasn’t I asked for this on any of my previous calls??? We are now a month into this. I provided a screen shot. This time the person waited on the phone with me when he received the email. He confirmed it verbally with me, verified that the monitor was still under warranty and assured me that “someone would contact me soon”. No one ever did. So I call LG customer support AGAIN. This time I was pretty irate, pretty frustrated and I insisted on speaking to a supervisor. I was put in touch with LG Executive Services, which I was told was the “top of the LG customer support food chain”. A man who seemed very nice and very willing to accommodate me apologized profusely and said he would be personally making sure the broken part got out to me immediately. He also told me that he didn’t know anything about the monitor itself as he worked mostly with refrigerators (???) While I was on the phone with him I explained the part that broke thoroughly. He told me he was looking at a diagram of the monitor stand as we spoke. It isn’t really a complicated assembly and the way I explained it should have made it quite clear as to what part actually broke. It’s the only part of the monitor stand that has any weight or stress put on it. As a matter of fact, this stand is so flimsy that I would think they have had to replace quite a few of them. A week later I opened my mailbox to find that he sent me the entirely wrong part. The part that he sent me was a small plastic cap that goes in top of the monitor stand. It is a cosmetic piece that has no function whatsoever other than cosmetic. Who he could have thought this was the part I explained to him on the phone is beyond me. I emailed him immediately and this time I thought to attach pictures of the broken part to him in the email. Why he didn’t suggest this in the beginning if he wasn’t sure of the correct part, I have no idea. Maybe I should have thought of it but I’m not in the monitor business OR customer service. It’s their job, not mine. So now I’m pretty upset. The monitor is now taped to my wife’s desk at a 40 degree angle pointed towards the ceiling. She uses it for work and is on it anywhere from 12-16 hours a day. Now she is experiencing neck pain from the angle of the monitor. So now through my latest email I had no doubt that he would know the correct part from the attached photos. I insisted the correct past be sent to me immediately. And yes…I put it in caps in the email. “IMMEDIATELY”. Now I’m pissed. Wouldn’t you be? And guess what? I never heard back from him. To this day. The man completely blew me off. I waited ten business days, 14 days total, checking my email and my mailbox every single day. I had HOPED the part would show up in my mailbox. It didn’t. Now I’m just feeling foolish. So I email him AGAIN. This time I asked him for the name and email address of his supervisor. The person who he reports to. That email was sent 3 weeks ago. To this day I have not heard back from him. My mind is completely blown that someone who claimed to be a customer support specialist from a major corporation would completely blown me off and ignored multiple emails like this. So now I go and find the names of the three top executives at LG Executive Services, including the senior manager. I email ALL 3 of them. That was a week ago and I still have no heard from anyone. No reply whatsoever. I have also message them on their facebook page to no avail. What do I do? Contact the Better Business Bureau? I doubt that would have any effect. Relentless emails until someone helps me? I doubt this would have much effect either. Beyond being angry or frustrated, I feel incredibly foolish. I can almost picture the customer support specialist laughing to himself as he ignores my emails. The lack of integrity, commitment to customer service or any shred of decency or concern for their customers really is unlike anything I’ve ever encountered before. So now the monitor sits taped to a wall and desk, the tape damage on the finish of the desk getting worse and worse, and my wife’s neck pain also, getting worse and worse. I need help and I really feel like I am at the end of my rope with LG. This whole saga is going on 3 months now with no end in sight. The monitor itself is ok. It’s a monitor. But the stand will likely break and good luck getting help from anyone at LG when it does. And expect to spend FAR TOO MUCH of your time trying to get that help. I will never buy another LG product again and I strongly suggest you don’t either.

Excellent quality screen. Single power switch under the monitor that controls all of the menu options.

Purchased on June 12, 2019, exactly 3 months and 10 days later, September 22, 2019, the plastic stand that was held together by a few screws failed ( not the screws, but the plastic failed breaking into two pieces) and caused the monitor to come crashing down on my desk as I was sitting there. This particular model was made in China and obviously it was not engineered correctly or the manufacturing of the plastic stand parts were not up to standard. For a flat screen, this monitor is heavier than most - but its to anyone case why the stand failed. Everything else was great, but if it happened tome, it can happened to you. Im submitting a warranty repair, but the hope is, when you buy something new, is that you never have to submit a warranty repair. I had purchased two of these monitors, so now im worried about the second one. Monitor stands should be metal - end of story. Update : Even though the LG provided stand failed, LG would not honor the warranty under the heading : Physical Damage even though if was their stand caused the physical damage by failing. This will be my last LG purchase ever. Update: I received a check from LG on March 13, 2020 for $201.39. Reimbursing me in full for the purchase. That was impressive, although it did take quite a while. Ok to buy from LG , just don’t buy this monitor if you plan to use the stands that come with it . Also the second monitor failed too. That one , I never bother submitting a claim for. Monitor is probably ok for VESA mounting. Upgrade the rating for the 100% full reimbursement.

It’s somewhat unstable. I had some short extension cables to use that layer on top of the rear part of the stand to stabilize it. Otherwise I would have purchased an optional taller stand.,

Works as expected

GREAT display!! NO brightness or contrast controls on monitor. Have to go online to adjust. Complete pain in the a**!!! Made my work network CRAZY! But Im required to view several HUGE Excel workbooks at once. So I needed a HUGE screen that. my employer FAILED to supply. Alls better with a HUGE screen!! But still a pain when my eyes are being BURNED out of my head because there are NO controls on the monitor itself!!

I really liked the design of the base, the way it looks on the desk and how well distribute it is my fear was that monitor coold took space from the desk but its wide and arc shaped base really makes it work. The quality of the image is great and if you like to mess with the settings this monitor have a tons of adjustments you could made to ilprove even more its quality

The good: The picture quality is good and is clear to watch movies and shows. It is also nice for playing games although I have not tried it for fast actual video games. The bad: It has no built in speaker but it can connected to an external speaker. There is also no adjustment to move the screen up and down.

I love the monitor itself, when I finally had it working. I ordered this monitor for my HP computer. However, upon connecting and starting up the monitor I could not get any signal. I ended up calling HP and through some trouble shooting we realized it is the HDMI cord that came with the monitor that is not functional. I reached out to customer support and they refused to replace the HDMI, instead I was told I would have to return the entire monitor in order to replace the HDMI. After not getting anywhere I need up spending the extra monitor on purchasing an other HDMI cord.

It’s really good quality for the money. I wish it had D connection. Not sure what it’s called. Power cord has a brick which kinda annoying.