Schluter-DITRA-HEAT-E-K Heating Cables 120 V - DHE HK 32

when I went to install the insulation on the cable was melted together making the cable unusable. The cable had been stored in an AC environment the damage was covered up by the coiling of the cable on itself. was ready to install in floor when found unusable

Fast shipping, great product

Although pricey, the ditra heat system is easy to install and customize as need. I am an avid DIYer and this went from plywood to tile in less than an hour.( would have taken less if i didnt change my mind about heating locations twice during the process)

My sense is this is a very well designed product, and a part of a really easy to use system. I understand the importance of the electrical pre-install checks and advise everyone to do them. Its doing the job I hoped it would, maintaining a nice even floor temperature using the Ditra-Heat thermostat. Its not inexpensive, but I think you get what you pay for in this case. Absolutely no complaints.

Very easy to install with ditra heat underlayment. The cable cant be cut or installed under toilet or vanity so order only what you need. Does include a sensor.

Very ease to install, instructions called for a wooden trowel to push heating wire in honeycomb mesh, but I was successful with my hands using a good pair of gloves.

Easy to tnstall, but Need a expensive and hard to find mega meter to test prior to install so that manufacturer will warranty install.

The shipper, UPS, trashed the box and cable was all tangled and had to be unraveled and re-spooled to another spool prior to installation. Had I had time, Id have rejected order and re-ordered.

Gave one star only because zero is not available. Followed the installation instructions to a tee. Performed and documented all required electrical tests. When I submitted the warranty registration to Schluter Systems I was informed that the WARRANTY WAS VOID because Amazon was an UNAUTHORIZED ONLINE DEALER. This is huge because if there is a manufacturing defect the only solution is to rip up the floor and start over. I had conversations with several people within the company. A district rep gave several reasons (excuses) for not validating the warranty, which I paraphrase, then debunk: Excuse #1 – “Some technical expertise is required to install the product. Authorized dealers are needed to provide technical support”. Debunk #1 – Home Depot is an authorized dealer for Schluter products. Ditraheat products are non-stock items at my local HD store so it’s unlikely the local help can provide meaningful support. You can also purchase Ditraheat products from Home Depot’s online store. How does technical support differ whether I press “Place Order” from Home Depot or Amazon? Excuse #2 – “It costs money to maintain Schluter’s support network” Debunk #2 – This isn’t a case of counterfeit products being sold. The genuine merchandise was sold by Schluter Systems to authorized dealers, who in turn sold to dealers such as Amazon. Schluter Systems received the same compensation regardless of whom it was purchased from. Schluter Systems manufactured this product and was properly compensated. Provided it was installed properly, they should STAND BEHIND THEIR PRODUCT, PERIOD. Shame on Schluter for hiding behind lame excuses and Amazon for selling a product they likely know is poorly supported. The product itself is good but unfortunately only as good as the company behind it. I recommend that you find alternative products that are fully supported by their manufacturers.

Perfect condition from arrival to install. They passed electrical testing and now under tile the heater works perfect. Remember to install both temp sensors, the one with the heater and the one with the t-stat as a back up!