Schluter-DITRA-HEAT-E-K Heating Cables 120 V - DHE HK 32

Perfect condition from arrival to install. They passed electrical testing and now under tile the heater works perfect. Remember to install both temp sensors, the one with the heater and the one with the t-stat as a back up!

Easy install. Had certified electrician to test and connect product. Well worth the money.

warms fast

Although pricey, the ditra heat system is easy to install and customize as need. I am an avid DIYer and this went from plywood to tile in less than an hour.( would have taken less if i didnt change my mind about heating locations twice during the process)

Waste of money. We did heated flooring in 9 areas in the house and it heats up very very slowly. It’s hard to use with such lead time and high power consumption!!

The manufacture Schluter requires testing the wire prior to install. The wire I purchased did not pass the initial test. I am hopeful this seller will send me a replacement item.

Works as advertised. My wife loves the warm bathroom floor. Schluters customer service was excellent for helping this very experienced do it yourselfer learn a new process

My sense is this is a very well designed product, and a part of a really easy to use system. I understand the importance of the electrical pre-install checks and advise everyone to do them. Its doing the job I hoped it would, maintaining a nice even floor temperature using the Ditra-Heat thermostat. Its not inexpensive, but I think you get what you pay for in this case. Absolutely no complaints.

Great product. My contractor installed the system and guests love the heated floors

Gave one star only because zero is not available. Followed the installation instructions to a tee. Performed and documented all required electrical tests. When I submitted the warranty registration to Schluter Systems I was informed that the WARRANTY WAS VOID because Amazon was an UNAUTHORIZED ONLINE DEALER. This is huge because if there is a manufacturing defect the only solution is to rip up the floor and start over. I had conversations with several people within the company. A district rep gave several reasons (excuses) for not validating the warranty, which I paraphrase, then debunk: Excuse #1 – “Some technical expertise is required to install the product. Authorized dealers are needed to provide technical support”. Debunk #1 – Home Depot is an authorized dealer for Schluter products. Ditraheat products are non-stock items at my local HD store so it’s unlikely the local help can provide meaningful support. You can also purchase Ditraheat products from Home Depot’s online store. How does technical support differ whether I press “Place Order” from Home Depot or Amazon? Excuse #2 – “It costs money to maintain Schluter’s support network” Debunk #2 – This isn’t a case of counterfeit products being sold. The genuine merchandise was sold by Schluter Systems to authorized dealers, who in turn sold to dealers such as Amazon. Schluter Systems received the same compensation regardless of whom it was purchased from. Schluter Systems manufactured this product and was properly compensated. Provided it was installed properly, they should STAND BEHIND THEIR PRODUCT, PERIOD. Shame on Schluter for hiding behind lame excuses and Amazon for selling a product they likely know is poorly supported. The product itself is good but unfortunately only as good as the company behind it. I recommend that you find alternative products that are fully supported by their manufacturers.