Stellar Photo Recovery Software | For Windows | Standard | Recover Lost or Deleted Photos, Audios, Videos | 1 PC 1 Yr | Activation Key Card

The Stellar Photo Recovery software appeared to work - it gave me a popup which said Repair Complete but then there was no preview and no way to see the supposedly repaired file. I opened a ticket on their support page, received an answer which demonstrated that they clearly either didnt read my ticket or dont understand English. I tried to reply to that, and got a message saying you case has been closed. Absolutely awful support for software that doesnt work!

Download doesn’t work. No tech support. I want my money back

I downloaded this product because they advertised for recovering GoPro video files, after running the scan I tried to preview the files but it said I had to purchase it to recover. I did, but then there was only a black video and no audio. I contacted customer support and they said if I couldnt see the preview then it means it wasnt recovered???

Its garbage. Should be zero stars. Dont buy anything from Stellar Photo Recovery or give them your credit card numbers. I tried to contact them to cancel so they wouldnt charge my credit card again this year. They made it impossible and then sent me an email thanking me for renewing it today even though they had said they were going to charge my card tomorrow.

it was great

Garbage software that does not work and predatory sales tactics to sign up auto subscription. Awful product.

Did not find any of my lost photos

Very nice software. I downloaded directly off web. I had a card that had lost pics via card reader and wanted to retrieve them, if possible. If you download off web and have them scan your card (as I did), be prepared to pay to have them saved and made available to download and save. I strongly suggest scanning the same card several times and saving each time. Each scan may retrieve new photos that a previous scan (or later scan) may not retrieve. I also noticed that the stellar will also download a second, smaller copy of a picture that was taken vertically. While scan #1 retrieved my sisters wedding photos, it also retrieved my sons 16th birthday. Following scans did not retrieve the same pictures. Since I saved each scan, I now have most, if not all, pics that a previous reader deleted.

We purchased the Stellar Photo/Video app to repair damaged photos from an external hard drive. We went though the process of uploading our damaged photos and about five hours later, it looked like the process was complete. When we clicked to look at a preview, nothing showed up and now we cant locate any of the fixed photos. I then chatted with online support and they asked for proof of purchase. I gave everything I had, but they claimed that they couldnt locate it and therefore was not able to answer any questions. Please steer clear- this company is a complete scam.

Though some have claimed to get their photos and videos back, after multiple emails with tech support, I could get exactly zero to recover. Not advanced method, nothing. I simply wanted to recover files that had been emptied from the trash (within the month), and all it returned was file names that could not be opened. I know there is other software out there that can find emptied trash files, this is not one of them. Look elsewhere.