04/14/2023: Initially upon recvg the bag, it looked like this was going to be durable. I liked that it had the space and pockets that I required. Took it on one trip and the main handle ripped. As seen in the pics, one side had ripped - one would think that the main handle would be extra durable since that is where the stress of all the weight would be placed. Very disappointed in the quality, especially for the price paid. 04/23/2023. UPDATE: after posting the last review and expressing my deep disappointment, the manufacturer promptly contacted me wanting to rectify the issue. After sending them pictures and the bags serial #, they immediately sent me a brand new bag. Have to say, I wasnt expecting the company to do anything about the ripped handle, but am very pleased with them willing to stand behind their product and making things right, I was impressed. Hopefully, this new bag will be more durable, time will tell. Next travel planned end of May. Changing review to 4 Stars from 1 Star for excellent customer service. Will update again after my next trip.