Visioneer OneTouch 8900 USB Scanner

First of all, if youre a Mac user, dont even bother. Move on. This is not a Mac (OSX or 9) friendly scanner. When I tried it just out of the box, I was very happy with its performance. Now, however, I cant even get it to scan--this machine will only operate with its original power supply (although Visioneer will happily send you a new one for only [more money). This product is not for those with a tendency to lose things! It boils down to this: Decent hardware. Software is lacking. Very bulky scanner. Tech support is a bargain at $2 per minute (on this model).

After installing the factory CD for this scanner I kept getting the error that the optical module is locked when it isnt. I tried everything I could find on the internet and nothing worked. Their Tech support is wothless and all in all the scanner is a piece of junk.

This scanner is a few models up from the best scanner I ever had. Easy to use, good quality, and long lasting thus far. Even if it breaks in a year, dont be silly... 35 bucks? Throw it out and get the latest model. Keep the USB cable and sell it for 5 bucks... to anyone who has recently bought a USB Printer... they almost never come with the cable. hahah.. Whatver, I have the Visioneer 8100 and its almost exactly the same as this one and it rocks. PEACE OUT.

I have the 8920 which is the same scanner with a slide scanner...it is entirely possible that they have COMPLETELY different hardware under the hood, but I doubt it. No problems...but one curious issue. The glass lid is not designed for being pushed on, and the holders (on the left side as you look at it) can come loose. If they do, or if you press down on the glass...like if you are scanning a book...that can stop the scan head, and of course the computer will assume the lock is still on. This has happened to me a couple of times. If you shake it (gently) you will hear the holders (little plastic pieces) on the bottom. Yes it is a silly and sloppy design, HOWEVER, put them back in place and press on...mine didnt drop loose until after 2.5 years of use.

I bought it from a reseller and was easy to install and worked great for about 6 months and one day for no apparent reason I started getting The scanner optical module is locked error. Since then I have tried reinstalling drivers as well as software with no results. People I have read recommeding reisntalling OS. But to me if you have to reinstall the OS to make a scanner work, the piece is not worth having. I will just look for another scanner.

I was leery of purchasing this scanner because of these reviews. But I thought the price was right. The scanner was basically dead on arrival. After it was installed I kept getting an error message that the scanner was locked. It was not locked. Visioneers automated support web site brought this issue up with the first search, so it must be a common problem for this model. Their only recommendation is to ensure you have the right drivers ( I did) and to plug the unit directly to the wall outlet and not a power strip. Tried that. Their next solution is to return it to the dealer for exchange. I would say definitely do not buy this model.