Wireless Earbuds Bluetooth Headphones 60H Playtime Ear Buds with LED Power Display Charging Case Earphones in-Ear Earbud with Microphone for Android Cell Phone Gaming Computer Laptop Sport Black

X15 Troubleshooting Guide

* How to charge wireless headphones?

Earbuds: place X15 earbuds in the charging case. (keep the charging case needs to be charged.)

Case: Connect the case to a power source with the USB-C cable that"s included. (Note: power adapter is not included)

* After working for a period of time, the earbuds or the case won"t get charge, or digital display won"t light up. or the number displayed is abnormal. What should I do?

Cause: The charging contact points of the earbuds or case are dirty. Or incorrect charging cable used.

Troubleshooting: Please clean them use a cleaning stick dipped in a little alcohol. Or use the included cable to charge the set.

* The volume of the earbuds become lower than before. The sound quality is not good. *

Cause : The grilles or the ear tips are dirty, or the ear tips don"t fit well enough.

Troubleshooting: Please clean them use a cleaning stick dipped in a little alcohol. Or try other included ear tips for the best fitting.

* The earbuds can"t be connected to my other devices. I just connected to my phone/tablet before. *

Cause: The earbuds can only be connected to one device at the same time.

Troubleshooting: Turn off the Bluetooth on all paired devices first. Then, turn on the Bluetooth on the desired device. Find X15 to connect it.