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SC
Greater than one weekWaiting for a response from Nextsport regarding this X5 Pro scooter that I purchased. In all fairness to this seller, I will update my full evaluation when I conclude with Nextsport regarding this Scooter. ...it has major Headset defect Issues with both of the X5s I received. UPDATE: The design of this scooter appears well. The wheels are above average. The Bearings are ABEC 9 which is above average as well. The bar is strong and the 3 bolt clamp is average in quality for this pricepoint. One hand grip wore out very fast. One grip disintegrated down to the bar within two weeks while the other grip did not which is strange. But that is not a deal breaker at this price point. Grips are a fast wearing item. And are cheap to get, even better quality ones. But in execution it fails at the headset. It will always loosen. It doesnt stay Dialed. The headset bearings and cups inserted within the decks headtube are loose fitting. They should be press-fitted. This causes constant loosening after little use. My 9yo son weighs 82 lbs. He is an intermediate user. He has scooted since he was 5. And he needs me to tighten the headset every 15 minutes or so at the local skate park. He doesnt grind or anything like that. I have learned to bring my hex wrenches or the day is a bust. Nextsport has excellent Customer service. They sent me a second X5, and told me to keep the first one. For spare parts, I thought that was nice. I received the second one very fast, from Cali to NYC. Unfortunately I encountered the exact same issues. Just poor quality at the headset and deck tube. Same problem. A mass production run of this is apparent. I disassembled the headset and measured with my caliper as with the first X5. The parts are just dimensionally wrong fitting. I am very familiar with scooters and skateboards having wrenched on them for years. Today I spoke with Nextport and explained that unfortunately I cannot return this through AMZ because the window for that closed. I explained that another third replacement would be fruitless. They said that a refund would be appropriate and that is their policy to maintain cust. satisfaction even after the return window has closed.. They said to keep the Two X5s and that my refund would be processed within 3 days. That said, I would rank Nextsport as an honest company and that they exceeded their responsibilty as a seller here on Amazon. My son cant ride this X5 any longer as I feel it is not suitable for him or most riders unless you carry a hex wrench to fix it every 15 minutes, and it will take 10 minutes to disassemble and retighten the headset. You have to remove and re-center the bar every time as well. When it loosens, the steering gets real sloppy and all related headset components wear excessively. Even casual street riding exhibits the above noted issues. But in the end, Nextsport provided quality support and stated they will refund me the purchase price. I can move on and buy a different brand scooter for my son. If this is your first time purchase of a scooter, the X5 scooter may seem like the wheels are getting loose after some initial use, but in actuality it is the headset. This will require some knowledge of scooters that is not discussed well in the X5 manual. The headset is the most important and most sensitive component in any scooter. Do a drop test of the scooter from about 6 inches high. The noise heard, should sound like a solid thud with no vibration and that is considered dialed. If it sounds like a bag of coins falling, it is not dialed. And should be fixed, not used. If you buy this X5, you can be sure that the Customer Service is dependable at least. I just feel this model X5 is not a good example of Fusions Scooter Brand. Im sure hundreds if not several thousands of these X5s have been produced this way. Im sure Fusions Sponsored Pro riders would not attempt using this X5. Perhaps if they did, the headset issue would have been solved/ corrected during 2018 X5 production. FYI, I noticed a a paid review on this page showing her daughter on a Fusion scooter giving high praise. She states that she was provided the scooter for review at a discounted price, and i say, probably for free. As this is common place for sellers to do here on AMZ. Free product in exchange for a well detailed POSITIVE review. Unfortunately, she is NOT reviewing the same X5 scooter being sold here. The scooter says PRO X5 on its labling. It is completely different than the Described X5 shown here. The review appears impressive, but be careful. She is a professional Amazon reviewer. LOL. See the Video for yourself. You decide... I gave 3 Stars. Enjoy Scooting :-)
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Jean Patrick
> 3 dayMy son loves it. Very solid and fast.
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nettik
Greater than one weekMy 10 year old grandson loves it.
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Victor Veronica
> 3 dayThis scooter was a perfect gift for my 10 year old son. He rides it pretty much everyday and jumps off of curbs and stairs. It has no cracks or dents at all. Very durable and happy with this purchase.
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Miss Shyanne Jast I
Greater than one weekGood Scooter
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Ona Willingham
> 3 dayCame in and family manner easy to assemble no damage to anything fairly good price easy to put together the bright color of the teal and the gold go perfectly together its a very sturdy scooter and easy to do tricks with definitely worth buying it.
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hollya
> 3 dayVery great product! Bought it for my daughter and we sometimes ride on it as well. It still works as wonder. The front wheel is very flexible just be aware while you carry it around! The whole thing will swing forward and get your ankle! I assume maybe that happens to other scooters as well not uniquely to this product
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Jackson
> 3 dayI bought this scooter because it seemed good. After opening up the box I immediately regret the decision. Barrings are worn, wheels are chiped, and there are a ton of grind marks throughout the bottom. Not worth the time and money I invested. Hopefully they will do something about this. Unacceptable!
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Kelly Propst
> 3 dayMy son loves his scooter. After just a couple of weeks some of the bearings became loose and we were unable to tighten them. I contacted Fuzion and they went above and beyond to get things all squared away! I appreciate the high level of customer service which, by far, made up for the few kinks in the sturdiness/durability of the scooter.
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Jaden White
Greater than one weekEasy to assemble. Very sturdy. Does have to be tighten from time to time as handle bars become crooked.