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Debra
Greater than one weekThe laptop looked really nice when first received. It was not the color ordered. It came in black when a white one was ordered, this was my second order. I ordered a white one in 2020 October for my niece. Now just over a month after receiving it - received on January 11th 2021; ordered it 29th December 2020. The screen goes black/blank when turned on. It is a waste of my money. I have since made contact with the seller.
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Natasha
> 3 dayI got this used and it is just as if it was brand new! It is a lot more convenient than the other one I have plus I love everything HP makes!
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Justin Tarr
> 3 daySending this thing back. it has some features that i was looking for but wow what a pain. Touch screen isnt really the right word for it. it should be called pound on the screen until something happens. This automatically disqualifies it from being what I was looking for. The smart lock is the worst implemented feature that would otherwise be useful. Worst because it doesnt work. I looked online for solutions to this problem and found many, many different things that I could try to do to fix it but it is new out of the box and I dont buy electronics to fix them. I do that for a living. Leave this one at the store and search for a better brand. HP failed on this one.
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M. Collelo
Greater than one weekMy grandson loves it. There was a glitch having to do with the battery where it wouldn’t turn on but we called the HP customer service line and spoke with a rep and they helped us resolve it. (We had to unplug, hold the control button and the refresh button down for 30 seconds, & plug it back in, then it turned back on!)
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Sandip P.
Greater than one weekI loved this Chromebook for a lot of reasons. The massive screen and the touchscreen is great, and bright and vibrant. The keyboard is a perfect balance of clickyness and quietness too, and the white color is amazing. The processor isnt the greatest, but ChromeOS makes it feel like no harm. (MAKE SURE TO CLOUD STREAM GAMES ON CHROMEBOOKS) ChromeOS has its magic, and I have 2 desks, and 3 windows open, and 4 tabs. It isnt lagging. I would suggest if you want to game to either go on a Windows PC or buy Stadia, as games are laggy on Celeron processors. Web productivity is great, and the USB C port works perfectly. The design (and especially the on button) is futuristic, and its amazing. All of these reasons make me more willing to use my computer, even if its to to minor things.
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Heaven
Greater than one weekLike gift
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stephanie
> 3 dayLightweight good responsive screen
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Miguel
Greater than one weekReceived damaged out the box and had to pay $20.00 to return to get a refund. Either way you look at it, it was a waste of money. Would not recommend this seller.
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felisia
> 3 dayIts very sensitive with the touchscreen. And if you have to replace the screen its expensive its the cost of the computer and some change. Im telling you because I have to go through it. Aside from that it glares in lights if your watching tv or near lights. You can see reflections as well. That might be a downside but overall its a good Chromebook. Charges fast.
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Tina
> 3 dayLove it