BISSELL, 3061 Featherweight Cordless Stick Vacuum, Electric Blue, Black

We purchased this vacuum on July 3, 2021. We chose this one because of the reviews, the light weight aspect, the features, and because it was cordless. We also bought into the helping animals marketing. On August 31, 2022 it did not turn on. We have maintained the equipment, changed filters, etc as the user manual directed. We have engineered hard wood (vinyl plank) throughout our home. We called the product support line provided by Amazon today, September 10, 2022. First representative- Gathered our information, did some trouble shooting, informed us we were out of guarantee (waranty) and that the best he could do was 20% off a new unit. We would have to pay shipping and there was no option for extended protection. The unit would take 1- 2 weeks to arrive at our home. Total cost would be around $120. We asked him to tell us why we should buy another Bissell if it was going to die right after the warranty period. He just kept reiterating that because we were outside the warranty, he could offer 20% off a new unit. We asked to be transferred to sales based on the assumption that a sales person might be better versed in reliability and if this was a frequent problem. He was pleasant enough, just very script focused. Duration of this call segment: 5- 10 minutes. Second representative- Asks for all our information AGAIN and is unable to understand us even when we spelled things out such as E as in Echo. Getting our address correct took over 5 minutes. We explain that our vacuum died, we had already done troubleshooting, the other rep offered us 20% off a new unit, but that we wanted to know why we should purchase a Bissell product again if it was just going to die right outside warranty. He started looking up other products. He suggested a corded vacuum that was suitable for carpet and also $400! We specified that we were not looking for other products and definitely not spending $400 on a vacuum that wouldnt work for us. He responded But that has a 2 year guarantee. He then wasted 10 more minutes of our lives reexplaining that our unit was out of warranty (we know) and if we want that one he can offer 20% off (we know) and that we also have to pay for shipping. We asked for a supervisor. Duration of this call segment: 25- 30 mins. Supervisor- We had to wait on hold roughly 5 minutes, so not bad at all for a weekend. The supervisor answers and sounds pissed off. Who am I speaking to? What is it you want? They have a non American accent, so we chalk it up to differences in grammar, not rudeness. We were wrong. We very briefly explain the issue. Our vacuum is just out of warranty and died. Were being offered 20% off a new unit, but were not sure we want to spend over $100 on a vacuum just to do it again in a year. Is this a common problem? Do your vacuums just make it through the warranty period and then die? We could hear a small dog loosing its yappy mind and a young (toddler?) aged child sing shrieking in the background. It was loud enough she was difficult to hear. We missed the first sentence or so and were able to hear ... Warranty was 2 years and expired in March (both these things are untrue) so 20% is a gift! No, it was a 1 year warranty and expired in July. Are you looking at the right customer? *she starts yelling angrily*I know what Im doing and you waited 4 months to call. Your warranty expired in March! What do you want?!? So were going to go ahead and take our money to a different company, thanks. We hung up. Duration of this call segment: 5- 10 minutes real time, 6 hours yelling, yapping, shriek singing time. We went to look up the corporate address to send a letter and found 4 on Google. We called the customer service line again. I gave my name and said I just wanted to corporate mailing address. Nothing complicated, just the address. She asked to place me on hold, but forgot to mute or actually place me on hold. I could hear her typing furiously for about 5 minutes. She came back and asked Why you want the address? I would like to send them a letter. I have 4 address in different locations and I wanted to make sure I sent it to the correct one. Or sometimes companies have post office boxes or something they prefer customers use. Well what addresses do you have? You... I.... You cant just give me the mailing address? No. What addresses do you have? At this point I got suspicious and said I have one in South Korea, one in Chicago, and two in Michigan. Grand Rapids is right. I have two though, one is 2345 Walker (true) and the other is 1200 Walker (false). Which is correct? They both work. Grand Rapids. Wow... Thanks I guess. and hung up. So customer service cant even get an address right. Overall it was a fantastic vacuum, until it wasnt. Get the extended protection or probably plan on shelling out $100- 200 a year to replace it when it dies a month or two out of warranty. I would not this for anyone on a fixed income as it just adds to your expenses. TL/DR: Works great until the warranty is up. Then doesnt and customer service is useless. Get the extra protection or pay every year.

I absolutely love this vacuum. I have rheumatoid arthritis so I need a light weight vacuum. This is light as a feather and vacuums ALL surfaces perfectly. I rescue animals and I have 5 dogs and 5 cats. I also love having a clean and beautiful home. This little guy does the trick. I empty it after every use, which is daily by the way! I machine wash the filter when it starts to get smelly and it will be dry and ready to go the next day. So easy to vacuum stairs and furniture and I love the “dust buster” type of attachment for when one of my cats plucks his hair out immediately after I have vacuumed!

This is my first cordless vacuum after a lifetime of corded behemoths that cause carpal tunnel syndrome and tennis elbow after one use. So maybe I’m easily impressed. But this Bissell 3061 Featherweight has far outstripped my expectations. First, let me say that I’m using it primarily on vinyl kitchen floors. It also gets used on swaths of carpet near the kitchen floor, but I cannot speak to how well it would work as a primary carpet vacuum. Having been a multi-pet person most of my life (hence my King Kong vacuum cleaners), I’m pretty sure that this Bissell stick vacuum wouldn’t be my first choice for removing cat and dog fur from a large carpeted area. But for crumbs and outdoor stuff carried in on people’s shoes, this thing is perfect. Its maneuverability is amazing! I practically need a block and tackle to change direction with my big vacuums. With this one, I can actually hold a soda in one hand and vacuum with the other! (Yes, simple things make me very happy.) Its rotational capacity makes turning the vacuum when it’s in a tight spot incredibly easy. I have back issues, and the light weight plus the flexibility makes this vacuum as much of a pleasure to use as any vacuum can be. This Bissell has done a very nice job on what I’d estimate is about 12 square feet of medium-pile carpet adjacent to the kitchen. I do have to run it over the area two or three times, but since I can easily do three runs in 30 seconds, I’m not complaining. On the vinyl kitchen floor, I usually do two runs, mainly because my eyesight is bad, and the design of the floor makes it hard to tell where I’ve already vacuumed. (Guess I need to let the floor get a lot dirtier.) Surprisingly, even set on the “hard floor” setting, my huge vacuums miss what this one picks up, probably because I can maneuver this one and vacuum more thoroughly. The sweeper blades are easy to clean, and the fact that this Bissell really, actually stands up on its own, makes it the vacuum of my dreams. The folding handle works (in both directions), and, while no vacuum is quiet, this one doesn’t leave my ears ringing. I’ve only had the vacuum for about a month, so I can’t speak to durability. (If it falls apart in the next 12 months, I’ll update my review.)

I have an old model Bissell cordless vac that has held up remarkably well but has struggled lately. This new version Bissell model is even better and I love it. I like the weight of the vac in the bottom of the unit so its not top heavy and can stand alone without leaning it onto something. It maneuvers great and the suction is shockingly strong. I keep this vac in the kitchen for quick clean ups so the battery charge has lasted several days. In short, this cordless vac is awesome!

Love this vacuum. Picks up everything on kitchen floor (& other floors & rugs) Lightweight, no cord to deal with,easy to use.

I wrote a negative review soon after I bought this because, like other reviewers, my Bissell shut off after a few seconds. I contacted the company and they responded, but it was the holidays. Vacuuming wasnt high of my activity list. Anyway, its been a couple of months and I love this little machine. I have a small house - not open concept, so it got really old dragging a cord and a canister from room to room. Many of them had handles that were too short and hurt my back. This thing is lightweight and not having to drag the cord - and maneuver around furniture - well, life altering. Its lightweight and it maneuvers beautifully. It also picks up a TON. I live alone - no pets and I cant believe what I pick up after a few uses. Its so easy to use that I often grab it just to do a quick sweep of spaces I use a lot. This morning I used the small hand held to do off some furniture and under cushions. So impressed. I would 100% recommend this. Just give it a chance if when you first get it it shuts off after a few seconds. Mine no longer does that. So glad I kept it!

This vacuum is great. It picks up pet hair and is lightweight and easy to use.I highly recommend this vacuum!

nice light weight and fairly good suction for cordless vac.

Easy to use, easy to empty. Don’t overdo it without emptying or “channel” will clog and you will spend a long time poking debris out with a knife. More of the vac should come apart! Power ok, gets up a lot of cat hair. Ps vac will just stop if badly clogged. Holds a charge in between uses but takes a while to charge. A little awkward to get the plug into vacuum.

We have bought four of these vacuums. One for our house years ago loved it so much we bought one for our camper. And bought one for my son for Christmas last year and just now had to replace the first one we bought so I just received my fourth. I obviously love the vacuums, or I wouldn’t buy them for myself, and others as a gift! they are amazing by this vacuum if you want to vacuum conveniently for about 15 minutes and get a mess cleaned up and then some this vacuum is the way to go so convenient ! Order this vacuum, it will save your life!