BISSELL, 3061 Featherweight Cordless Stick Vacuum, Electric Blue, Black

Best vacuum ever. Light weight easy to push. I can vacuum the whole house in twenty min. On one charge.

Excellent engineering. Operates with ease. More than happy with this purchase. Price was great compared to all the others.

I can vacuum my whole house and the battery last the job

Handles quick pickups on the hardwood floors and kitchen. Lightweight

Had it for less than a year and was still under warranty. Used it for everyday light vacuuming of wood floors and small rug. Was great until the vacuum part stopped holding a charge, which was odd because the small hand held vacuum part continued to hold a charge. The unit is a two in one where you charge and then you can detach the hand held. Clearly not a battery issue as the hand held still held a charge, but Bissell customer service said I had to buy a box and send it back for them to inspect the battery. When I said thats clearly not the issue they said well then youll have to call back and speak to someone else.

We purchased this vacuum on July 3, 2021. We chose this one because of the reviews, the light weight aspect, the features, and because it was cordless. We also bought into the helping animals marketing. On August 31, 2022 it did not turn on. We have maintained the equipment, changed filters, etc as the user manual directed. We have engineered hard wood (vinyl plank) throughout our home. We called the product support line provided by Amazon today, September 10, 2022. First representative- Gathered our information, did some trouble shooting, informed us we were out of guarantee (waranty) and that the best he could do was 20% off a new unit. We would have to pay shipping and there was no option for extended protection. The unit would take 1- 2 weeks to arrive at our home. Total cost would be around $120. We asked him to tell us why we should buy another Bissell if it was going to die right after the warranty period. He just kept reiterating that because we were outside the warranty, he could offer 20% off a new unit. We asked to be transferred to sales based on the assumption that a sales person might be better versed in reliability and if this was a frequent problem. He was pleasant enough, just very script focused. Duration of this call segment: 5- 10 minutes. Second representative- Asks for all our information AGAIN and is unable to understand us even when we spelled things out such as E as in Echo. Getting our address correct took over 5 minutes. We explain that our vacuum died, we had already done troubleshooting, the other rep offered us 20% off a new unit, but that we wanted to know why we should purchase a Bissell product again if it was just going to die right outside warranty. He started looking up other products. He suggested a corded vacuum that was suitable for carpet and also $400! We specified that we were not looking for other products and definitely not spending $400 on a vacuum that wouldnt work for us. He responded But that has a 2 year guarantee. He then wasted 10 more minutes of our lives reexplaining that our unit was out of warranty (we know) and if we want that one he can offer 20% off (we know) and that we also have to pay for shipping. We asked for a supervisor. Duration of this call segment: 25- 30 mins. Supervisor- We had to wait on hold roughly 5 minutes, so not bad at all for a weekend. The supervisor answers and sounds pissed off. Who am I speaking to? What is it you want? They have a non American accent, so we chalk it up to differences in grammar, not rudeness. We were wrong. We very briefly explain the issue. Our vacuum is just out of warranty and died. Were being offered 20% off a new unit, but were not sure we want to spend over $100 on a vacuum just to do it again in a year. Is this a common problem? Do your vacuums just make it through the warranty period and then die? We could hear a small dog loosing its yappy mind and a young (toddler?) aged child sing shrieking in the background. It was loud enough she was difficult to hear. We missed the first sentence or so and were able to hear ... Warranty was 2 years and expired in March (both these things are untrue) so 20% is a gift! No, it was a 1 year warranty and expired in July. Are you looking at the right customer? *she starts yelling angrily*I know what Im doing and you waited 4 months to call. Your warranty expired in March! What do you want?!? So were going to go ahead and take our money to a different company, thanks. We hung up. Duration of this call segment: 5- 10 minutes real time, 6 hours yelling, yapping, shriek singing time. We went to look up the corporate address to send a letter and found 4 on Google. We called the customer service line again. I gave my name and said I just wanted to corporate mailing address. Nothing complicated, just the address. She asked to place me on hold, but forgot to mute or actually place me on hold. I could hear her typing furiously for about 5 minutes. She came back and asked Why you want the address? I would like to send them a letter. I have 4 address in different locations and I wanted to make sure I sent it to the correct one. Or sometimes companies have post office boxes or something they prefer customers use. Well what addresses do you have? You... I.... You cant just give me the mailing address? No. What addresses do you have? At this point I got suspicious and said I have one in South Korea, one in Chicago, and two in Michigan. Grand Rapids is right. I have two though, one is 2345 Walker (true) and the other is 1200 Walker (false). Which is correct? They both work. Grand Rapids. Wow... Thanks I guess. and hung up. So customer service cant even get an address right. Overall it was a fantastic vacuum, until it wasnt. Get the extended protection or probably plan on shelling out $100- 200 a year to replace it when it dies a month or two out of warranty. I would not this for anyone on a fixed income as it just adds to your expenses. TL/DR: Works great until the warranty is up. Then doesnt and customer service is useless. Get the extra protection or pay every year.

I absolutely love this vac -- Ive had it almost 3 months now, and I now I vacuum every day, first thing after I get up. (Im a person who used to absolutely hate vacuuming.). Here are some of the many things I love: > Light weight & easy to maneuver. It is a cinch to vacuum 3-4 rooms of my house in 10 minutes. > All the controls -- power button, brush switch, etc. are on the front of the handle, positioned directly under my thumb when holding the handle with a natural grip. So vacuuming is a completely one-handed operation. > Clear plastic over the brush roll -- I can see at a glance whether the brush roll is turning, and I can also easily see if the roll needs to be cleaned. > I love the 2-in-one design with the hand vac -- the hand vac is always available, easily accessible because the full vac stands upright on its own when not in use. > Large charging light indicator -- very easy to see when Im vacuuming. Also, I like the way the indicator flashes red not only for low battery, but if anything gets caught in the roller brush -- plus the roller brush stops immediately when that happens, so very easy to remove whatever object has managed to get sucked up. > Super easy to keep the vac clean -- I always empty the dust bin after I vacuum each day. The filter is very easy to remove for cleaning & I bought some replacement filters so I can wash and swap out for a clean & dry filter every few days. (I highly recommend this, it amazes me how dirty the filter gets after only a few days use) > The way the handle snaps forward when vacuuming for easy maneuvering under furniture is cool. I thought at first that this was a silly gimmick, until I realized how easy it made the task of routine cleaning under tables, chairs, etc. > Great suction. I dont expect a cordless vac to rival a heavy-duty vac for deep cleaning, but this really does a terrific job. Anyway, when shopping I felt overwhelmed by all the options for a cordless stick vac, but Im very glad that this is the one I chose.

This vacuum works well for what it is but there are a few problems with the overall design. The suction is fine and it’s great for reading under low profile furniture. It’s also very easy to convert into handheld. The problems relate to the upright handle. It’s more flexible than I would like and durability is a concern. Also, the power button is too close to the top of the handle and I have frequently turned it off by accident when my hand slips slightly during use. The handle grip in the back isn’t particularly effective as well. Overall good performance for hard surfaces and thinner carpets.

I love this vacuum for picking up the litter cats leave after jumping out of the litter box!

This vacuum does an excellent job on pickup, maneuverability, and it is light weight. But the battery time is only about 15 to 17 minutes, and then several hours to recharge. It does say in the description that run time is only up to 20 minutes. So, that is what you git.