Eve Energy 2 Pack - Smart Plug & Power Meter with Built-in Schedules, Switch a Connected lamp or Device on & Off, Voice Control, no Bridge, Bluetooth Low Energy, Apple HomeKit, Bluetooth, Thread

I have several of these on my HomeKit system. Easy set up and reliable

Well integrated with Apple Home.

One smart plug failed but no response from Eve support after 1 week. No way tin contact or call them.

Sadly they lost connection to HomeKit and their own Eve App. Fay better experience with Aqara.

The only reason I bought this smart plug is because it has amperage reading. The reading is embedded in their app & not easy to find, but it is there. It would be even better if this plug can use that reading to switch off the plug so that it can be used as overload protection.

They are expensive, but they work reliably. So if you want a set it and forget it smart plug I think this is the brand to stick with. Also it has thread which is a nice feature that may prove useful as that grows.

I ordered a 2-pack and it took awhile to get them. That was no fault of Amazon, they were in high demand and were back ordered. I eagerly awaited for them to arrive because they are the first Smart home devices that I know of that support the new connection protocol called Matter. For those that aren’t familiar these plugs work on thread, not WiFi. Thread and matter are far superior to WiFi and going forward that is all I will buy. It is faster than WiFi, each powered device functions as a “router” for other thread devices, and I could go on. Also these eve outlets are great because they have a built in power meter which is handy so you can keep track of energy consumption on whatever is plugged into it. Aside from being the most expensive smart plugs I’ve seen there is nothing not to like. However, I have to express my initial disappointment. When I finally got the 2-pack the very first one out of the box was completely dead. It wouldn’t power on or do anything. The 2nd one worked fine. I called Amazon’s tech support and was floored to hear that I had to wait 48 hours after I received them before I could initiate a return. What? That made no sense to me, but I let it go initially. Then I thought I would email Eve directly to see if maybe there was some way of resetting it or something. They were, to put it as nicely as I can, less than helpful. At first they seemingly didn’t read my long, well thought out email and only said that they had no control over Amazon’s return policy. I didn’t think they did, and that’s not why I contacted them in the first place. I contacted them to express my disappointment that the most expensive smart outlet I had ever bought was DOA upon receipt. I emailed back and re-expressed my concern and I was astounded at their reply. They essentially said in so many words, “ stuff happens” it’s not a perfect world. Not, “oh my gosh, I’m so sorry to hear about this, please let us know if Amazon doesn’t satisfy you”. If I treated my customers that way I wouldn’t have a job long. In Amazon’s defense I called back the next day and this time I got someone who was clearly in the USA and not a foreign call center. The woman that helped me was phenomenal and she took care of it in an expedient manner. She completely made me change my mind about the service after the sale aspect of this transaction. I have since received the replacements and both worked perfectly right out of the box. They definitely have some nice features and are certainly the most feature rich plugs I have. I will say that the Wemo brand Homekit thread plug is less expensive and works just as well, although it doesn’t have a power meter. All things considered I give the plugs 5/5 stars, the Eve app is great as well. I was very disappointed in Eve’s technical support and still am, and initially my experience with Amazon tech support was disappointing as well, although the 2nd person I dealt with more than redeemed it for me. She was phenomenal. All in all, they’re relatively expensive, but they are definitely nice. If you’re wanting a very similar plug for significantly less money (although with fewer bells and whistles) I would check out the Thread enabled Homekit Wemo smart plug.

The Eve Energy plugs are generally very nice and easy to install, if you are in range of a hub. The thread networking range to the Apple TV 4K is ~ 20 feet so you have to daisy chain thread devices across the house to reach distant locations. This can lead to numerous thread devices that are unused. The Eve Energy plug can monitor the voltage and power of the socket but the voltage measurement is well hidden. There is no notification possible with a desired power threshold. Low-cost, stubbed thread extenders would be nice. Also, it is too easy to shut an Eve Energy plug off. There should be a setting preventing that action. They will not fit recessed floor sockets and will not fit well behind furniture or appliances.

This product is certainly nice. The thread connectivity is unmatched. The outlet works well for a while, then inexplicably stops responding. I tried resetting it, following all the possible solutions in the manual. I finally managed to add it back to the home, but still wouldn’t respond. After a few hours of trying to get it working again, the device failed to function properly. It had to be discarded. This isn’t the first time this happened. Clearly, the manufacturer either needs to look at the microcode for their firmware and/or the have a hardware defect. Waste of money.

The first Eve Energy plug connected fine and is working as it should. I’ve tried many, many times to get the second to connect — following the trouble shooting guides from Eve Home website. I just cannot get it to connect and therefore it is not working. I will try again, but it’s very frustrating. Update 6/6/23 Eve Home tech support has agreed to send me a replacement for the non functional unit. They were a little slow in response, but inevitably agreed to send a replacement. I’ll boost my rating as soon as I get a functional product! Currently 4 stars, and I’m feeling good about the product.