Microsoft Surface Laptop 4 13.5 Touch Screen - AMD Ryzen 5 Surface Edition - 8GB Memory - 256GB Solid State Drive with Windows 11 (Latest Model) - Platinum

Muy buena máquina, rápida, ágil, ideal para trabajo con la suit office. Deficiente en cuanto a puertos de conectividad que obliga a tener que comprar un hut y adaptadores.

Last year I was toying between this laptop and the HP Spectre x360, and I went with the HP. I customized it to have a better graphics card so that I could edit videos and such. Well, after some use I was definitely not thrilled with it. As it turns out, it got stolen recently, and I had to scramble to buy a new one. The Surface was next on my list, so I bought one from Swappa (highly recommend this option- it was virtually brand new, and $500+ below retail price). I AM SO HAPPY!!!

I am completely appalled at the poor quality of the physical body of the new Microsoft Surface Laptop 4. After much deliberation between the Laptop 4 vs MacBook Air, my husband and I decided on the Laptop 4. BIGGEST MISTAKE in product choice and now customer service experience. No dropping, no trauma to the computer. One minute, its perfect. In its closed state, the laptop was tapped to point it out for someone to it. The next minute, the computer is opened to a cracked and shattered screen. We purchased this just over 2 months ago, and Microsoft Customer Service is telling me I need to pay $499 for a replacement with a refurbished computer, even though the site states that is when we damaged it ourselves. Despite explaining that we did not cause trauma to the Laptop to result in such a broken screen, the customer service agent basically called me a liar because there is no way a screen would have cracked like that without trauma. In the end, he said to go ahead and leave a review and hung up on me. I will NEVER purchase a Microsoft product again and will be letting everyone I know to avoid them and to buy Apple or any other product. My MacBook Air has been thrown around for work and Ive had NO issue for about 10 years. Ive had other brands of laptops that withstood much abuse. I cant believe we thought this Laptop could be a portable device as it is apparently meant to be gently fixed in position without touching it. But more anger provoking than the broken new device is the poor, rude, unwilling to help, and offensive customer service. Never again.

They sent a used surface pro. Was not the Surface Laptop described.

Great laptop for business and streaming high quality video. It is very fast compared to my Lenovo Yoga C930 that I had before and this is much cheaper.

Dont buy the surface laptop 4 if you want long battery life. The battery life on the surface laptop 4 does not meet anything close to the advertised amount. I replaced a 4 year old Dell with the surface 4 laptop. When using common apps like Microsoft Teams, Outlook, Edge for everyday work tasks, the battery will not last 4 hours. This is the case even when I turn off background app refreshing and turn on battery saver mode to always. The 4 year old computer I replaced had a better battery than this system. Note - I received a replacement laptop thinking maybe something was wrong with the unit and found the replacement was the same. I went through all settings and tried to reduce power useage, but it still seems limited to 4 hours. This is very disappointing for a new laptop. On a positive note, the screen quality is the best I have had for any laptop, however you have to get an external dongle to connect a monitor as there is no hdmi, dvi, or vga on the laptop.

Wife went back to school and needed a laptop. Purchased her the i7, 32GB Ram, 1TB SSD. Highly recommend for use with Zoom, Remote classes, class projects, and Microsoft office. She especially likes to how lightweight the laptop is when going to class.

I’ve had this laptop for less than a year. It stopped charging last week. I’ve tried all the suggested fixes, including buying a new charger. The problem is internal to the laptop and it is a frequent issue that Microsoft is aware of. Definitely do not buy this product unless you don’t mind losing the use of the laptop after about a year.

I loved this laptop. Unfortunately even though Im currently still making payments on it, it is no longer charging. It will run for a limited amount of time while plugged in, but shuts itself down when it becomes overheated. I had to quickly purchase a chromebook,just to get me through, until I can get the battery replaced. Assuming that is the problem. I guess ultimately it my fault for not purchasing insurance. I shouldnt have assumed this laptop would run properly for at the very least,the amount of time it took me to pay it off.

La cámara no funciona. El soporte técnico de microsoft ha manejado el laptop de manera remota para repararlo y lo no ha logrado. Incluso resetearon el laptop y nada.