Microsoft Surface Laptop 4 13.5 Touch Screen - AMD Ryzen 5 Surface Edition - 8GB Memory - 256GB Solid State Drive with Windows 11 (Latest Model) - Platinum

Loving my Surface Laptop 4 a lot. No issues setting it up. The touch screen is perfect, I love the feel of the keyboard. The laptop does its job. Its a basic, minimalist but high end laptop for sure. I dont do much with it but surf the web and type up notes. For the price of this laptop, it sure is great.

Product was faulty out of the box. Would shut down and make a popping noise with any movement of the laptop, which as it is a laptop and meant to be moved happens often, like when moving it an inch or placing it down on something. Attempting to exchange the product has been a huge pain. After chatting with an Amazon representative, which appeared to be the route to a replacement we were asked to trouble shoot an issue that no amount of trouble-shooting would fix. Then we were told that Microsoft would contact us, they didnt. We called Microsoft # in the email we got about follow up and the message said we had to submit the issue online. After doing so we were offered a refurbished product. Disappointed that it didnt work, that the exchange process is this broken and lastly, that in exchange for a new product we were offered a new one.

The Microsoft Surface Laptop 4 15 Touch Screen - Intel Core i7 - 32GB - 1TB itself is a decent product; HOWEVER, the one I received developed a horrible display problem.

Great laptop for business and streaming high quality video. It is very fast compared to my Lenovo Yoga C930 that I had before and this is much cheaper.

I really like the size and style. The keyboard side has this really nice suede-like material that takes the style value up a notch. Really easy to work with. Love the touch screen. My only complaints are the short battery life, and limited number of ports. I seem to only get a few hours of use, if that, before I have to plug it in, and there is only one regular port and one C port.

I travel and carry this laptop around a lot and the battery has been impressive. The setup this time was one of the easiest ever. Good job MS!

Muy buena máquina, rápida, ágil, ideal para trabajo con la suit office. Deficiente en cuanto a puertos de conectividad que obliga a tener que comprar un hut y adaptadores.

Have had it for a week big fan of the keyboard super comfortable for typing and other applications. Does tend to run hot so keep that in mind but awesome laptop great deal.

I am completely appalled at the poor quality of the physical body of the new Microsoft Surface Laptop 4. After much deliberation between the Laptop 4 vs MacBook Air, my husband and I decided on the Laptop 4. BIGGEST MISTAKE in product choice and now customer service experience. No dropping, no trauma to the computer. One minute, its perfect. In its closed state, the laptop was tapped to point it out for someone to it. The next minute, the computer is opened to a cracked and shattered screen. We purchased this just over 2 months ago, and Microsoft Customer Service is telling me I need to pay $499 for a replacement with a refurbished computer, even though the site states that is when we damaged it ourselves. Despite explaining that we did not cause trauma to the Laptop to result in such a broken screen, the customer service agent basically called me a liar because there is no way a screen would have cracked like that without trauma. In the end, he said to go ahead and leave a review and hung up on me. I will NEVER purchase a Microsoft product again and will be letting everyone I know to avoid them and to buy Apple or any other product. My MacBook Air has been thrown around for work and Ive had NO issue for about 10 years. Ive had other brands of laptops that withstood much abuse. I cant believe we thought this Laptop could be a portable device as it is apparently meant to be gently fixed in position without touching it. But more anger provoking than the broken new device is the poor, rude, unwilling to help, and offensive customer service. Never again.

Keypad top quality.