Microsoft Surface Laptop 4 13.5 Touch Screen - AMD Ryzen 5 Surface Edition - 8GB Memory - 256GB Solid State Drive with Windows 11 (Latest Model) - Platinum

I loved this laptop. Unfortunately even though Im currently still making payments on it, it is no longer charging. It will run for a limited amount of time while plugged in, but shuts itself down when it becomes overheated. I had to quickly purchase a chromebook,just to get me through, until I can get the battery replaced. Assuming that is the problem. I guess ultimately it my fault for not purchasing insurance. I shouldnt have assumed this laptop would run properly for at the very least,the amount of time it took me to pay it off.

Keypad top quality.

I’ve had this laptop for less than a year. It stopped charging last week. I’ve tried all the suggested fixes, including buying a new charger. The problem is internal to the laptop and it is a frequent issue that Microsoft is aware of. Definitely do not buy this product unless you don’t mind losing the use of the laptop after about a year.

It was easy to set up, love the touch screen, but I still is a scroll mouse sometimes. Functional for my home office.

Terrible product and company! The keyboard is a BILINGUAL CANADIAN KEYBOARD which is not mentioned in the description. This meant that several keys would not produce what was shown on the keyboard. I returned the product with ALL components and then I received a message from AC Arsenal that the AC adapter was missing and I will only receive a partial refund. I KNOW that all components were placed inside the original packaging and returned. AC Arsenal is not a trustworthy company! They have dont NOTHING on their end to help with this matter. I have contacted and filed claims with UPS and still no help from anyone. Very frustrating! Seems to be a scam to dmget rid of a faulty product.