Microsoft Surface Pro 7 – 12.3 Touch-Screen - Intel Core i7 - 10th Gen 16GB Memory - 512GB SSD – Matte Black

This is my first purchase of a laptop and any surface product. I did my research on the device before purchasing because Im doing remote learning and an art major so I already knew what I wanted in a laptop and the pro 7 delivered! I bought this laptop as new so I dont know the case for the rest of these reviews but mine came in the box sealed with plastic NEW WITH EVERYTHING WORKING. Screen works perfect as a laptop/tablet and connects well with my hotspot. The only downside is that I paid so much hoping for the sim card or esim option to be there but it wasnt and although the battery still needs improvement I find that if you allow the laptop to rest every hour the battery drains less. I work so I dont have to use it every second but something to keep in mind.

Great little computer

I really really loved this device until the fan started buzzing a month into lightly using it. Dont get this. Get the i5 so the fan wont work as hard. I cant even use this at work or school without disturbing people around me, and to top it off, the return window is closed.

restart once a while for a day

es por mucho el peor computador que he comprado.

Microsoft sucks. I thought they were the best.

I had a Surface Pro 4 a few years back, I still have it but dont use it. Poor battery life and it would freeze up all the time. Extremely irritating.

My son loves it it does everything he needs it to do

This product sucks. I bough it last week and now, it is freez and not even the Microsoft tips to re-start the system works. I am really mad. It is expensive and it does not work properly.

I was very excited to get this as i was planning to use it for my small business. I recieved the device in early June and everything seemed fine for the first 4 weeks. Then I started noticing the fan was getting loud while it was on but I thought maybe it would go away. It just got louder and stayed longer. I was past the 30 day Amazon return window so I went through Microsoft directly. The told me to send it back to them and they would send me a new device. Instead they sent me a refurbished device. I was unhappy with this since my brand new device was less than 2 mo the old and i dont know anyone that would pay over $1000 for a refurbished drvice. After speaking to several people, getting transferred to wrong departments and getting hung up on several times I was finally told that there is nothing they can do. I am an extremely disappointed customer and will never purchase a device from Microsoft in the future.