Pacific Image Electronics PrimeFilm PF1800U USB Film Scanner

Cant get it to scan. Unable to get it loaded properly. We had the product but needed the CD to download. So far, no luck getting the job done. Will call tech support..

I researched 35mm slide scanning services over the Internet and found that the cost was app. $1 per slide and that was at a low resolution. I purchased the PF1800U because it was the cheapest film scanner I could find that was built for that purpose (not just a flatbed with a mirror or backlight). I have scanned app. 300 of my 2500+ slides and am very happy with the purchase. The image quality is comparable to a 1.5M pixel digital camera (the images are actually 2Mb in .jpg format), suitable for web pages or printing (I plan on making a book with mine).

This is not a bad item when you need to scan a couple, but its very slow and the resolution is not good. If you need it for your family photos it can be a good product, but you have to think you will need a lot of time, if I could Ill try to get one with autofeed.

Its always galling when a product has poor reviews exclusively and a guest reviewer shows up proclaiming the companys virtue as only an employee can. Its obvious Pacific Image sent someone over to perform a weak attempt at spin after so many disappointing customer comments. DONT BELIEVE THEM!!! This product is poor quality compounded with weak customer support. Its ironic that all of the reviews complain about the service yet the company clearly has time to counter opinions they dont like in a poorly composed anonymous review. That employee could have been helping one of these poor people! Nikon and Minolta are two reputable companies in this field - Pacific Image is not.

The scanner was delivered quickly and in good condition. I was excited to get it hooked up. I loaded the software CD included and I hooked up the scanner to the computer ..... and tried to scan a slide.......a message stated it couldnt find the scanner. I finally called the tech department at Pacific Image and was helped by a very nice young man. I discovered from him that the company stropped making this scanner in 2008 .....it is not compatible and will not work with Windows 8 or Windows 10. The software was impossible to uninstall. I called Pacific Image back and the same young man talked me through recovering my computer at a point before I had installed the software. While Im disappointed it didnt work, it was not the fault of the seller or Pacific Image Electronics and I would highly recommend Pacific Image Electronics as a company to buy another scanner from. I will take time to do more research in the future when I purchase something for my computer.

This was a fine product in its day, but that day was Windows XP and its long gone. The manufacturer is no longer supporting this model. You should purchase something that is compatible with Windows 10.