LINEAR AK-11 Exterior Digital Keypad

These things work great.

I had this keypad professionally installed about 3 years ago. We have only used it 20 or 30 times because we mainly use remotes. It recently started to send a constant signal to the gate opener causing it to freeze up. I called tech support and they will not even talk to me without me agreeing to a minimum $50 charge. I will be taking this piece of junk out and replacing it with a product from a company that knows how to treat its customers.

Replaced one run over by a car was easy to install and program

UPDATE (08/06/2017) Its been over a year and the keypad had gone through a whole wet winter in Northern California. Its still working fine. The only correction to the design I will perform is replacing the useless overhead keypad light with an LED one. The default light is very poor even in the darkest of light. I love products that are well-built. =========================================================== Aluminum cast casing, powder coated, lock&key. Looks really sturdy. I will update on longevity. The last keypad I had lasted 15 yrs. I bought the Heddolf M330-1KA which lasted 6 months. I hope this guy will last longer. If you purchased one, here is the crux to programming, if you made a programming error, exit programming mode then re-enter programming mode. When you are done programming, remember to exit programming mode before testing the programmed code. (The instructions were poorly written and I saw that many people had to call support to get help with the programming.) Fortunately, I am a programmer and know how other programmers think when they designed the user interface. Ill update longevity on 6 months basis (when I remember).

The back plate that the keypad locks into broke after 3 months.

Great price , product and service !

The first one I received did not function properly. When the programming mode was exited, the LED did not turn red to indicate it was ready to accept my key code. Instead, the light turned green indicating it was receiving data entry. I sent it back to Amazon in exchange for another new one, and this one worked as it should. When Amazon replaced the faulty keypad, it cost me nothing. When ordering electronic equipment you should keep in mind that things dont always work right even when new. Even if you can buy it somewhere else for a little less than at Amazon, their exchange policy on electronics pays off. Im not a shill for Amazon, and I dont own any of their stock (unfortunately). Im just a satisfied customer.

It works well and all that, would have given this product 5 stars based on the keypad itself, but something is wrong with the keypad we have and I thought rather than spending a whole bunch of time guessing and checking to see if theres a broken wire somewhere, Id call tech support. Normal amount of garbage trying to talk to a human, which I do expect these days (not the reason for a 3 star review), I was told that if Id like to get help with this thatd Id be charged $50 to speak with a tech support person. $50 to help me with a product I bought from them?? Ridiculous if you ask me. Even with a new car that I buy from a dealership, they will check it for free. I would totally understand and be willing to buy new parts or a new keypad if necessary, but to charge me $50 when they may not even be able to help me seems like an absurd business model. I will not buy another Linear product, there are other products that perform the same functions and will work well that wont charge me to ask a quick question.

Great & durable product for outside purposes.

Had a problem with the circuit board on the first one we order. Amazon got us a replacement the next day and it worked perfectly. Thank you