LINEAR AK-11 Exterior Digital Keypad

Purchased Mar 11, 2018. It has stopped working. Says product has 24 month warranty. Called Linear to see about returning for replacement. Linear SAYS I MUST deal with Amazon since I ordered thru them. When I go thru returns process on Amazon item shows NOT TO be returnable. SO MUCH for 24 month Warranty. CANNOT get to talk to an Amazon customer REP because THEY DONT SHOW A HELP PH NUMBER. VERY aggravated with AMAZON. We buy a good bit from Amazon BUT NOT ANY MORE. TO chicken to put a help phone number on website. THAT IS SORRY customer service.

works good after two years but built in light is not powerful enough to see the numbers night

This is a wonderful durable product, but can be a little intimating to program. And worst of all if you have any problems Linear who recently got bought out will no longer help you over the phone with tech support like they used to. They will ask you for your zip code and refer you to a dealer in your area who may or may not help you over the phone. The one I called in my area wanted $95 per hour with a one hour minimum and $35 trip charge.

Will not accept any input. Customer support is a joke. no waranty for end user.

Works very well. Just make sure you have a basic understanding of electrical wiring. Also make sure you have the correct mounting post so that the mounting bracket aligns properly.

It was an exact replacement of the one that got run over by car

Great product. Replaced existing been in service for years. It took a lightning strike 50 feet away to take it out.

I have not installed this item yet but I already have one this is the second unit that I’ll be installing on my property the first one works great and I expect this one to as well

Bought a house with a gate system where the keypad was dead. This was recommended by a friend I know who does gates for a living and it turned out to be a great purchase. Installation was relatively easy (although juggling wires and the unit was a little tricky. Overall excellent.

UPDATE (08/06/2017) Its been over a year and the keypad had gone through a whole wet winter in Northern California. Its still working fine. The only correction to the design I will perform is replacing the useless overhead keypad light with an LED one. The default light is very poor even in the darkest of light. I love products that are well-built. =========================================================== Aluminum cast casing, powder coated, lock&key. Looks really sturdy. I will update on longevity. The last keypad I had lasted 15 yrs. I bought the Heddolf M330-1KA which lasted 6 months. I hope this guy will last longer. If you purchased one, here is the crux to programming, if you made a programming error, exit programming mode then re-enter programming mode. When you are done programming, remember to exit programming mode before testing the programmed code. (The instructions were poorly written and I saw that many people had to call support to get help with the programming.) Fortunately, I am a programmer and know how other programmers think when they designed the user interface. Ill update longevity on 6 months basis (when I remember).