NeatConnect Cloud Scanner and Digital Filing System for PC and Mac, 6003875

This is a great tool. Very fast. My only complaint is that it struggles a certain brand of plain printer paper that a vendor sends us. I wish I knew the brand -- it seems like a normal piece of paper, but only their invoice get jammed in this device.

Not loving it so far... doesnt work very well with receipts & software isnt great at working with the scanner and it does nothing to organize in any fashion. Super expensive scanner basically that I am on the verge of returning.

Biggest piece of JUNK you can buy, I am now on my 6th replacement unit in 15 months, they operate anywhere from as long as 3 months to as little as 2 days. I added battery back up and surge protection at a significant cost thinking just maybe some weird thing was going on, I mean one or two bad ones I could believe....but 6 bad ones? I operate a small business and scan on average 75 documents a day. Error commonly is : NO image or Unable to detect paper. Customer support is terrible, email support is slow 48-72hrs, once you have a case # you get to talk to an overseas person scripted and running you through a mandated set of try this and do this nonsense which results in ultimately 2 days later a replacement scanner arriving. I know there troubleshooting better than they do now. Terrible, I mean outrageous service. Had I done my homework and read other review sites, I would have never bought this, in fact it was so bad I had two, one to use as a back up every time one failed, then today one day after installing the second one it failed. paperweight at best. Get a fujitsu or a Panasonic . The Neat software is pretty good, their cloud service is slow at best and the hardware is pure JUNK!

Neat company has some serious haters or competitors are writing bad reviews for them, I hope last is not a case as wouldnt be ethical for anybody to do that, so Ill give you guys my experiance with Neat products as I tried them all I think, OK maybe not all but I tried 3 different models. So here you go. I have been running paperless office for at least last 5 years. We have been scanning everything and I have in-depth knowledge and understanding of this scanners. It all started with a NeatReceipts scanner that we started scanning receipts for tax purposes. Not long after we realized that NeatReceipts scanner is way to slow and moved to NeatDesk. We started using NeatWorks back then on a PC and it was OK process not the best but we ware OK with it, then couple years later we switched all office to Mac environment and had to re-license NeatWorks for Macs, that was relatively easy process but I wanted to talk to someone at Neat to make sure that years of data we entered will be easily transferred. At that time I was for a first time faceing Neat customer support. I wasnt able to get much of the phone support but I was provided with excellent email support. Not ideal as talking to somebody over the phone is always more encouraging. In any case there was a little bit of learning curve on the Mac version but we realized that NeatWorks for Mac was scanning and OCR processing much much quicker then PC version, so we fell in love with it quickly. Then year or so ago they came up with NeatCloud and we thought that would be a good idea as would eliminate a need from us to keep making backups and worrying of storing it offsite. NeatCloud actual works pretty good as you can email receipts to it or any other documents you want to keep digital copies of for archiving. So we are VERY happy with it and cant really imagine keeping truck of all expenses without it. Last and a half we also connected couple Fujitsu ScanSnap iX500 to NeatCloud and that has been working great but we found that Fujitsu are not build to last, yes they ware little bit faster then older NeatWorks but they pretty much died in little less then 2 years. So we now are switching back to Neat and found this new NeatConnect. Typically I would prefer regular scanner hat is simply connected to computer and without touch screen etc But let me tell you this was a refreshing surprise. It works seamlessly with NeatCloud without being connected to computer, fast and easy. Now I like this idea as I can simply scan receipts in bundles and then process them in NeatCloud on my leisure as all of them are going to be waiting in a INBOX folder for further processing. I like this a lot as its much faster and fits my workflow much better. Now the touchscreen is not really a smartphone quality but is decant, it dose a job, I wish soft keyboard for emailing the scan that pops up on the bottom of the screen (same as would on a smartphone) is little bit larger as I find it difficult to type, but again its doable, not perfect but dose a job. All in all, this is a great scanner so far, I hope that lasts longer then Fujitsu scanners, that all Im asking for. The old NeatWorks lasted quite a few years so as long as its that kind of quality or better, Im a happy camper. I know there are people out there that are happy with Fujitsu and if you are looking at reviews you will find much better reviews at Fujitsu iX500, I liked that scanners while they work, but again I found them defaulting on us often and thats not cool. Also software that comes with Fujitsu is bad, when we purchased it didnt even have mac version of archiving software, I havent looked since to see if they developed mac software but we ware pretty invested in to NeatCloud with all the time and years of scanned we are storing there that I really do not looking forward to moving to anything else. Summary: I like this new NeatConnect scanner, in whole honesty I cant imagine doing receipt tracking for bookkepping purposes any other way so its surprising to me to see people not happy with it and these bad reviews I cant justify as fair. Oh one more piece of info, I run 2 busy businesses, so data archiving I was mentioned is for both businesses and also my personal expenses. Hope this helps.

I was looking forward to a product that would make filing bills, documents, and other paperwork easy. I had tried to go completely digital years ago but it was too cumbersome especially since you had to scan to the computer first, then work on the files on that same computer. Not easy to then share the database either so that idea was quickly canned. But now with this new cloud scanner coupled with Neats cloud brains and ability to access and work on the files from anywhere, I am a happy camper. The scanner has worked well for me and easily allows you to combine pages together as well as other options when you scan to Neats cloud, there is a bonus that you can also scan to other clouds such as OneDrive. I found it fed the documents well through the auto sheet feeder (just be sure to put the paper in straight and solid and you shouldnt have an issue) and it saved a lot of time since it has a double sided scanner. The tools for managing the docs are pretty good. I gave 4 stars because these could use some enhancement and there is some difference between the various clients that make is a bit inconsistent. Also, the ability to automatically grab data from documents works inconsistent but its passable and seems like it will improve over time in the cloud. Nonetheless, it still works well and keeps those docs safe and easy to access. I found that the ability to keyword search was useful and just needs you to think about how you want to file and tag all your data consistently so you can find it later. Overall, I am very glad I got this unit and service. I was a little worried based on some negative reviews but so far I dont see any major issues.

No was not happy at all The unit was sold as new and when I went to use it there was some one else info in it and could not get it to work even calling neat Co and spending 2 hrs on the phone it did not work as it may have been returned for that reason . Should not have been sold for new

I should have known better. I had the earlier version of Neat and it also performed poorly, but at least it worked. I called Neat to ask about their updates and they told me this new model is a much better concept. Well, its not. The touch screen worked for about 3 weeks, now it might work every few days if I keep turning it on and off. Unfortunately it looks like I am stuck with this $500 paperweight because I missed the return date. What a disappointment. I would NOT recommend this product.

This scanner is a complete piece of crap. It worked for about 3 days, kind of. It does not auto populate anything correctly. It doesnt scan business cards well at all. You have to review and fix every single item you put through the thing. On top of that my scanner completely stopped connecting to wifi. Ok, Ill reconnect it right? Wrong! Every time I go to the setting it gives me a message that tells me that this is where I choose a wifi network and then it kicks me back out to the previous screen without ever giving you a choice of a network!!!!!! On top of that the computer application is now completely blank! Just a white screen! Next step is contacting customer support right? Wrong! You have to pay for customer support!!!! The piece of crap neat connect thing even gave me a phone number to call at one point which I called and fought with a terrible automated system for 15 minutes going in circles only to have it hang up on me! So I sent an email on the 21st of June and it is now the 27th and I still havent gotten a response! The online chat doesnt work, its only for them to sell you customer service and more crappy add ons. Basically any product that ever charges you for support probably sucks and is going to need it. Save your money and get something that works and isnt a complete scam!

It is actually not the scanner I hate but the software. It does not read and interpret the information well. When exporting a file from neat to my computer as a pdf file 50% of the time I end up with a blank page that when I try to open it I get a message saying there is an error on the page. It makes more work rather than less. Extremly upset that I spent all this money on this piece of junk.

Purchase this to scan and save locally to an external hard drive. Neat does little to nothing to support setting up scanning to your desktop computer. While it states and provides a USB cable there are no instructions on making it connect. What you will find is only information on using the cloud services, they want recurring revenue from your purchase. The positive side is its fast and easy to feed multiple number or size documents. I will work with this another day to see if there is a way to connect to my Mac external drive, after that its going back to Amazon. For this i rate the machine as a TWO.