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Elaine W.
> 3 dayUsed one for Christmas tree. Working fine once set up completed -took several attempts.
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Winter Fam
> 3 daySomeone gifted me one for our bearded dragon’s cage lights and it works amazing. This is the reason why I bought this one for our other bearded dragon. It does take forever to figure out how to set it up even with the instructions but once you get it going, it is great to be able to manipulate through your phone.
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Susie Shopper
> 3 dayTrying for hours and could not get Leviton switch to work after outage. Ordered this and plugged it in and it connected immediately.
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Iowa Armory LLC
> 3 dayWanted something that could control our non-smart bulb lamps. These were the right choice to go with, easy to pair with our wifi and alexia. Definitely a set and forget item. Have had zero problems with them since we installed them.
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Kimberly Cottrell
> 3 dayI have now used 3 of these. I bought one a few months ago and it worked well! I had a lava lamp plugged into it and it worked well with the app for a few months. I decided I would buy a second one for my salt lamp, thats where the issues started. On the other side of the room I plugged in this other socket to a surge protector, it worked for maybe a few days, then suddenly stopped. I couldnt reconnect it, I was in the return window still so I decided to try for a replacement. The replacement didnt connect either, and I accidentally lightly nudged my lava lamp plug and it decided to stop connecting and couldnt reconnect either. Im not sure whats up with these, I wish I could go back in time and not buy a second one I guess.
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Jeremie
> 3 dayHad an issue with my first plug. Customer service replaced it very quickly. Second plug works perfect. App is easy to set up and use.
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Ms. Lucy Farrell
Greater than one weekOne in the 2-pack worked and the other didn’t. I emailed the company BN-Link and they got back to me in less than an hour with the tracking number for the replacement. FYI, Amazon had the wrong contact information of try and get support. The correct website is bn-link.com.
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A. Flanigan
Greater than one weekAfter posting my original review below the company was quick to contact me. They sent me 4 new products which work great. They continued to follow up with shipping updates and I did not need to do anything. Great response time and customer service. I purchased a box of 4 of these a few months ago. I had not had a great use for them as of yet as I was just getting things set up with my Alexa at home. Today when I tried to set them up I discovered that none of the 4 work at all. When I plug them in the light turns on for a few seconds and then goes off. The on/off switch on all 4 do not work at all and therefore you can not set up the device. I then looked at some recent reviews to see if others were having the same problem in case I could trouble shoot to fix it myself and discovered others also received some that do not work at all. I am very disappointed.
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david dawson
> 3 dayI actually love these now but didn’t know until I got them that it only works with a certain strength of router set up took forever after getting them connected, I love them and want more!!
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kp
> 3 dayI love this smart plug it goes great if you have alexia. You can tell Alexia what time you want to turn the plug on and off. I use it for Christmas lights mainly, but it can be used for other times of lights or any product that plugs in.