WD 2TB Black My Passport Portable External Hard Drive - USB 3.0 - WDBS4B0020BBK-WESN

Im editing my last review about the speed of the product. However, the rest remains an issue. The box says the contents include a quick install guide and software. Not there. Went on line and the brand isnt listed on WD site, but there are numerous blank squares (where a photo might appear but wont open) that you can click and find out what they are. Clicked though them and found the product. But the Quick Installation on the menu just comes up with a cover page and an address for the support site. Went to the user manual, and the instructions were sketchy. Lots of false starts trying to get program going. Finally called support #. Good news is that I got a real person right away and the support guy steadily worked the problem for a 1/2 hour, trying all sorts of methods, and eventually got it working. When I first tried the back-up, it was only 5% backed-up after 4 hours. I then figured out that it wont back up once the computer goes into sleep mode. So you need to be at your computer doing other stuff for it to back-up. Which means that it wouldnt back up at night when I would want it to automatically do that.

Didnt break or give problems when I formatted to EXFAT. So far its been trusting. Build quality is give or take. The shiny plastic part is easily scratched like all plastic and it definitely looks like Ive had it longer than I do.

This is my second My Passport. Its easy, just plug into your computer, and thats it. I have 3 external drives (WD) i from the 90s, 1 from 20006, 1 from Christmas and they all work and have never had any problems. Ive had Maxtor and Seagate drives and had many problems. So I am staying with WD and recommend them to anyone

I presently own and use 7 of these without a single glitch or problem to date. Theyve made me a loyal WD user. Whenever I shop online for an external storage drive, I always just click the refine search to WD branded items. I used to be a loyal iomega user and all of my legacy iomega drives still work perfectly. These are a super replacement with equal quality.

Bought this in Sept 2018, it now will no longer do a back up. WD tech support is horrible! Would I buy again, well NO! Take your chances!

This is an easy to use hard drive. Simply plug it in and go. I use it as a backup to a backup drive. Daily I back up my data to another Passport hard drive and weekly I back up to this one. Yeah, I know I can use the Cloud, but I dont know who can look at my data on the Cloud. This suits me fine.

I guess I should have listened to the majority of the other reviews. Unfortunately most of them are true. This drive stopped working amazingly quick. Now dont get me wrong, it still functions somewhat as a drive. But when I try backing up my drive that I bought this for, I get constant errors and it tells me to run chkdsks and all that jazz and that there are bad sectors all over the place. I run the chckdsks and use all of the tools they want me to, yet none of them return errors. Sometimes when you try to transfer large files as well, it just doesnt wanna cooperate. Very very disappointing. Ill be sure to avoid WD from here on out and see how badly Seagate and the likes fail me next.. Dont worry, Im sure they will perform roughly the same. But damn, I was real hopeful here. I have an old WD external that still functions pretty well, so I was hoping to get that same kind of luck. Oh well, cant win em all. And for this price, I cant expect too much I guess. Cheers.

This product is great! It comes with a lot of product support and has a great file transfer speed. PROS: Well packaged Comes with Software for PIN CODE Security Comes with Software for Automatic Backup Update Fast File Transfers Light Indicator (Sleep Mode, File transfer, OFF) CONS: The USB Cable is a bit Short Case is not drop resistant (but most external hard rives arent)

Im a photographer and I bought this drive before a 6 week trip to India. I knew that Id need a backup drive and that Id be generating a lot of data (photos, video). In the end, I didnt fill it up... I barely used 1TB, but it was good that I never felt limited in my shooting by storage options. This drive, like my other WD Passports, was simple to use.... just plug it in and it appears like any other USB thumb drive would, with no external power requirements, and it didnt take up much room in my camera backpack. While connected to my Surface, it was fast enough reading and writing that editing photos was not uncomfortably slow.

Its irritating to find products poorly rated simply because of damaged packaging, but when the packaging doesnt include items that it says does, and whats missing is vital to using the product, then I think ratings based on packaging is fair game. I just opened my WD 2T My Passport and in the box was the device, a very short cable, and a folded paper booklet containing nothing but legal ramblings in many different languages. That was it. Even though the box says a Quick Install Guide is also included, there was none. And of course, no full user manual was included either. Within the first 2 minutes of opening the box, I regretted my purchase. The Quick Install Guide from the WD website contains no information or instruction what-so-ever so that didnt help matters. How are you supposed to set this hard drive up without instruction? To WDs credit, unlike a competitor, customer support is available by phone when you need it. However, the fact that you have to call customer support before you can even get started is a big disappointment. Unless youre reasonably tech-savvy, spare yourself the frustration and skip this hard drive or at least be prepared to find instruction on how to use it on your own.