2020 HP 14-inch HD Touchscreen Premium Laptop PC, AMD Ryzen 3 3200U Processor, 8GB DDR4 Memory, 256GB SSD, Bluetooth, Windows 10, Silver

I purchased this computer on December 7, 2020 and its 7/7/22 now. The hard drive crashed and does not work. I havent even owned the computer for 2 years and its dead. Its a good thing my daughter doesnt need it for school anymore.

I have has to reinstall the operating system twice in the last six months. I told HP Support I wanted a new one and they said no, I had to go through Amazon and that they would not replace. Im so disgusted.

Ive wasted time and money on this product as well as with numerous people at hp’s customer service group. Id be unlikely to buy another hp product. I’m hoping that I just got bad luck and most of you are having a better experience.

Clear screen. Great speed. Great value for money. For school.

I purchased this for my son for distant learning. Every hour, NOT exaggerating, he has to reboot because the computer freezes. We tried updates and that didn’t work either. He cannot participate in school chats because the computer lags so badly. My daughter has a Dell that we bought from the Microsoft store and it works perfectly. It’s frustrating enough to be home schooling during these times, this is the LAST thing I need. Now, the left side of the mouse has lifted and is no longer operable.

Reliable

I had to contact HP Tech support to get out of Window S mode. It had me limited to Microsoft store and was charging me to down load apps like Google Chrome. The tech guy told me that the Microsoft store gives me added protection and once opted out I will need to buy virus protection. I told him that Google Chrome already comes with virus protection. Once I down loaded Chrome, I couldnt down load apps from Chrome to the computer. I guess Chrome and Windows are now separated, but Chrome has more free apps and Microsoft makes you pay for apps. Look, all of these computers are basically the same being Chrome the largest provider for apps you dig? Might as well get yourself a Chrome book. I might end up returning this laptop because it seems like my budget Acer Chrome book preforms better. I bought this HP laptop for future remote work because it has windows 10 and a SSD card. If an employer wants me to download a job app for remote work Ill probably have to do it through a Windows system. Ill be able to down load it using Window 10 Home. The laptop is sluggish and keeps asking me about page translation to English or Spanish. Sometimes the page just shrinks without me clearing the screen. I will give an update later, but its important for your laptop to be unlocked. Im a truck driver preparing to leave that career for remote work, or until these carriers start paying big money. UPDATE: Im returning the Laptop back for Windows 10 Home, further it crashed. Im looking for something else.

this is a very very slow computer and I am very dissatisfied with my purchase

I was looking for a laptop that did not have Windows 10 Home in S Mode. I cannot find anywhere for this product in its descriptions that it would be in S Mode. The product descriptions only read Windows 10 Home so this is clear to me false advertisement as you can only install Microsoft verified applications. Might not seem like a big deal for most unless you specifically did not want Windows 10 Home in S Mode when purchasing Windows 10 Home.

I got this for my son for Christmas. He loves it. Especially the touchscreen.