Microsoft Surface Laptop 3 – 13.5 Touch-Screen – Intel Core i5 - 8GB Memory - 128GB Solid State Drive (Latest Model) – Platinum with Alcantara

Have one of these at work and liked it, so bought one for home. Computer completely freezes whenever the charging cord is unplugged from the machine. Defeats the purpose of having a laptop. I’ve had it to the computer repair shop three times including having them completely wipe the machine and reload Windows, but still have the same issue. Seller is no help once you are outside of 30 days.

My surface’s battery swelled up and I’ve repeatedly tried to get in touch with Microsoft. I loved the surface laptops, but the screen cracks and the battery swelling. Not to mention NON REPAIRABLE. I don’t get why Microsoft would sell customers a expensive laptop without being able to fix a DEFECT IN THE LAPTOP. I was able to get ahold of one dead end at Microsoft’s work around phone line. My laptop WAS STILL UNDER WARRANTY. There suggestion was to give them nearly 600$ more for the same laptop and THEY STILL TAKE THE OLD ONE! I can not believe the experience I’ve had with this laptop or company. And trying to change me an inflated price twice!

Only had the product for 4 months and it already is faulty and has constant issues, don’t recommend spending your money on.

This company did exactly what they said they would do, when they said they would do it. What more can you ask from a company. 5 Stars.

I purchased this laptop just under a month ago. It seemed wonderful at first, but then sometimes when I plugged it in it would not charge. Then that more and more frequently happened over the course of the weeks of use. As I write this review now the charger will not charge the laptop. I cannot wipe my personal data from the laptop, because you need to be plugged in to do that. So I cant even return the device wiped. Tried updating the firmware drivers for the battery as instructed. No joy. Tried running their diagnostic tool, and that did not fix the issue. Shipping time for a replacement power supply, 7-14 business days. Faster to return to Amazon, and get a new one. But you loose all the time and effort you put in for setup and software installation. Extremely disappointed given that this is name brand hardware. Failure in less than a month of any component is not acceptable. Save your money, buy a Dell.

I use the laptop for work and it never fails. Best windows laptop I’ve owned

Very sleek and modern-looking. Works incredibly well.

the alcantara keyboard surface is garbage

Several device hardware issues that are making it impossible to use device.

UPDATE: STOPPED WORKING AFTER THREE MONTHS OF HAVING IT, TOOK IT TO GEEK SQUAD AND THEY CANT FIGURE OUT WHAT IS WRONG. IT JUST DOESNT TURN ON EVEN WITH DIFFERENT CHARGERS.