Microsoft Surface Laptop 3 – 13.5 Touch-Screen – Intel Core i5 - 8GB Memory - 128GB Solid State Drive (Latest Model) – Platinum with Alcantara

I purchased the Microsoft Laptop 3 for work and in only a year I experienced hardware issues. I sent it to Microsoft and they were unable to repair my original laptop and sent me a refurbished one as a replacement. After only a year of using the refurbished laptop, I went to turn it on one day and the screen was completely black. It wouldnt turn on and after some time consulting the tech team at Microsoft it was again a hardware issue. This time though due to my laptop being outside of the warranty they wanted me to pay to fix it. I explained my case and submitted a request for a new laptop and I was still denied. When I received my refurbished laptop replacement I wasnt even offered a warranty. So now Im left with the most expensive paperweight Ive ever purchased and lost several files I hadnt backed up yet since I wasnt expecting a laptop that was only a year old to crash. Needless to say, I will not be paying Microsoft more money to fix a laptop with hardware issues that they refuse to replace. This will now be my third laptop in 2 years. Incredibly disappointed with not only the quality of the device but the quality of service I received. If I could give this review a zero I would.

I read the online reviews and looked to see what CNET and PC Mag were saying. The reviews were decent and the price was better than the Surface Pro. Initially I was disappointed by a few things. A year later here are my continued dislikes. I dont like the power cord magnet. It looked like trouble and it just broke after a year. 100 DOLLARS to replace a cord!!!!! Additionally, I dont like the way the keys feel. They are definitely cheap plastic and get stuck sometimes. The battery life is so-so. The touch screen works well. Finally, I find the the computer to be noisy at times, but other people in my family hear that audio and they think it is great. I think the felt key board cover that surrounds the keys is going to look really dirty so I work hard to keep it clean. I think I would spend the extra money for the Surface Pro with a detachable screen.

Not a surface 3. They sent the original 2017 model.

I got this computer because I was desperate before the pandemic shut us down. Looked good in terms of screen, memory, and all that jazz. After purchase, I got some unpleasant surprises. It has ONE USB port. Even better that its on the left side of the computer. So, if you NEED to use a mouse for editing, or other reasons ... youve got trouble. Im right handed and I have to move the stupid thing around to get the mouse to work. Even worse, I need to save my work on a memory stick often. Cant run a mouse and a memory stick. So you need a hub. WHAT a hassle! Never ever will I buy a Microsoft product again. Anything I buy will need more than ONE USB port. What a joke! Learn from my mistake!

Nice laptop, great price

This is for work, it works perfect

This has been a great laptop to use for my business. It is very lightweight and easy to walk around with. The screen has great clarity and the graphics are very sharp with the AMD Ryzen 5 processor. It performs very well with all the task I have to run, and never seems to slow down. I do like the touch screen option when needed. I am very happy with my purchase, and Microsoft has put together a solid line with its Surface series.

the alcantara keyboard surface is garbage

I bought the Surface Laptop 3 for work as a software engineer and its perfect. It the right size and with the dock (bought separately) I can easily go from a desktop experience to being on the go in just a couple of seconds. My only complaint is that 250gb just isnt enough storage space and other than an external ssd there really is no expansion capability. Hopefully Microsoft will fix that shortcoming in the future.

Several device hardware issues that are making it impossible to use device.