Microsoft Surface Laptop 3 – 13.5 Touch-Screen – Intel Core i5 - 8GB Memory - 128GB Solid State Drive (Latest Model) – Platinum with Alcantara

Ive had this laptop for about 3.5 months before realizing this is not the same laptop as advertised.

I purchased the Microsoft Laptop 3 for work and in only a year I experienced hardware issues. I sent it to Microsoft and they were unable to repair my original laptop and sent me a refurbished one as a replacement. After only a year of using the refurbished laptop, I went to turn it on one day and the screen was completely black. It wouldnt turn on and after some time consulting the tech team at Microsoft it was again a hardware issue. This time though due to my laptop being outside of the warranty they wanted me to pay to fix it. I explained my case and submitted a request for a new laptop and I was still denied. When I received my refurbished laptop replacement I wasnt even offered a warranty. So now Im left with the most expensive paperweight Ive ever purchased and lost several files I hadnt backed up yet since I wasnt expecting a laptop that was only a year old to crash. Needless to say, I will not be paying Microsoft more money to fix a laptop with hardware issues that they refuse to replace. This will now be my third laptop in 2 years. Incredibly disappointed with not only the quality of the device but the quality of service I received. If I could give this review a zero I would.

I purchased this device according to its description in the title. I was under the impression I was buying a new laptop and received a used one. Any other description listing states if it is new or used and this did not.

Had the computer for a few months now it wont turn on. Tried every trick there was online and no luck. It took me an hour of repeating the same hard start process over and over till it worked then my little brother showed me how to do disk clean and defrag and hopefully this weekly maintenance will prevent that issue.

Several device hardware issues that are making it impossible to use device.

Exelente maquina

Its been 5 months I have been using this surface laptop. All good. Until recently, a weird issue surfaced. So this laptop unlike others out there doesnt come with a Power Button, instead its put together in the keyboard as a Power Key. That felt convenient and unique to use in the initial days. Now comes the problem.

Just got my Surface Laptop 3 in platinum finish, 15 inches - it works great, superb sharp color screen, seems to be improved keyboard, perfect touch - I bought this because my previous XPS died when the battery overheated and expanded, killing the XPS. I have a Surface Pro 3 which I used as a backup and portable when I needed mobility.

My surface’s battery swelled up and I’ve repeatedly tried to get in touch with Microsoft. I loved the surface laptops, but the screen cracks and the battery swelling. Not to mention NON REPAIRABLE. I don’t get why Microsoft would sell customers a expensive laptop without being able to fix a DEFECT IN THE LAPTOP. I was able to get ahold of one dead end at Microsoft’s work around phone line. My laptop WAS STILL UNDER WARRANTY. There suggestion was to give them nearly 600$ more for the same laptop and THEY STILL TAKE THE OLD ONE! I can not believe the experience I’ve had with this laptop or company. And trying to change me an inflated price twice!

It came with a brown box not original box and didn’t work.. I took me 14 days to get my money back. DO NOT BUT it’s not original