Microsoft Surface Laptop 3 – 13.5 Touch-Screen – Intel Core i5 - 8GB Memory - 128GB Solid State Drive (Latest Model) – Platinum with Alcantara

It came with a brown box not original box and didn’t work.. I took me 14 days to get my money back. DO NOT BUT it’s not original

Have to wait to connect the WiFi for several minutes when computer turns on. Within the first month charging cord had to be replaced. Sometimes turn off and take a hard restart to turn back on. Other products are better

The screen came cracked but it was the last one, so I kept it. Really wish I didn’t

Best laptop I have ever had. Super fast, feels wonderful and so slim and clean looking. Happy this is my laptop and loved the holiday special on it.

When the Microsoft Surface Laptop works, it’s a great device. However, I have had hardware issues since I first bought the computer over a year ago. The laptop will regularly fail to recognize any available internet connections, and I have to keep restarting it over and over until it does so. Sometimes I have to restart it upwards of 7 times in a row just to get onto the internet. It’s incredibly frustrating, and I wish I had bought the warranty because of it. I foolishly trusted Microsoft and figured I wouldn’t need the warranty on the Surface.

I thought I would like this laptop since my DIL has one. But after it arrived and I tried to plug it in, the prong of the included power cord did not match the port. I called Microsoft and described the problem. Instead of sending me the correct power cord, Microsoft thought I should buy it from them. Not a responsible customer service response. Since the Surface 3 is an older model, I am just going to return it and get something else

So far, a great laptop. No problems. Just the delivery was a bit late.

LOVE this device! The touchscreen is huge, and the way the device is designed and the way it *feels* is exquisite. Love it.

Computer broke after one week Would not wake up lost all my files

Not too thrilled about the cloth surface around the keyboard. Not sure what they were thinking there - germ trap. I would have selected something different had I realized that it was cloth versus a hard cleanable surface.