Microsoft Surface Laptop 3 – 13.5 Touch-Screen – Intel Core i7 - 16GB Memory – 1TB Solid State Drive – Matte Black

Really do love my Windows laptop, but Im a bit disappointed as how the charger just stopped working, less than one year after purchase.

I bought my laptop from amazon and I started having issues with my laptop almost within the month my screen started going black, fuzzy, and over heating. Amazon wouldnt replace the product. I bought the Asurion insurance and instead of giving me a gift card for my purchase, they replaced the motherboard. They did this even after telling me they would give me a gift card to replace my item. Keep in mind I bought my laptop in June and didnt open it until august when I started school. The problem only got worse and I kept having trouble and everyone had me between Amazon, Microsoft, and Asurion. At the end, I still have my so called new laptop with a replaced motherboard. Microsoft will only give you a refurbished if theres a hardware issue. Youre better off buying the product from BestBuy and price matching. At least at BestBuy you can get direct help in person at your local store instead of having to mail in your computer and just wait. I have spent over 20 hours dealing with customer service for this brand new computer that has already been repaired.

One of the best laptops from Microsoft.

Battery life and screen quality both terrific.

This is my third Surface computer. Im convinced that they are the best. I love the size and sleekness of the unit, but mostly love the ease of use and especially the touchscreen. Ive become so used to it that I find myself reaching for the screen of my husbands desktop to scroll! The only reason I ordered a new one is that Microsoft will no longer support Windows 8 after January 2023 (tells you how long I had the previous version!).

So far this Microsoft Surface laptop 3 has been a workhorse of a machine. The build quality is nice and it is a minimalist, yet elegant design. Battery life has been pretty good but I’m not quite sure I’m getting the 11.5 hrs or so. It might be closer to 6-7 with light productivity use for school/work. Overall, I’m satisfied and the seller appears very reputable by selling actual new products (emonkey).

I bought the laptop for my wifes job. She uses for regular excel and word documents. The laptop frezzes constantly and need restart. Terrible product.

I have had 4 of these. 3 have developed cracked screens and Microsoft could care less. Micro soft cusrtomer service is the worst I have ever experienced. First, it takes 10-14 days to get a repair/replacement, so unless you have a bunch of extra devices laying around with all of your stuff loaded, you will be SOL. 2nd, they will replace a defective device with a defective device, and once ytour warranty runs out, you are again SOL, since the warranty only goes back to the original purchase date. Stay away from any hardware put out by this once great company. As a former fanboy, this pains me to say.

Laptop returned, it did not work properly. It kept turning on and off. I reordered another one.

This was a gift for my wife who adores it.