Sony WH-1000XM5 Wireless Industry Leading Headphones with Auto Noise Canceling Optimizer, Crystal Clear Hands-Free Calling, and Alexa Voice Control, Silver

Im not sure if the issues is that my unit is just faulty or if its a common trend of this exact product. After spending about $400 on a headset, you will think it should be good right out the box but its not. I have had better experiences with headset 1/3 of the price. 1. My unit goes in and out of ANC (active noise canceling) without touching the audio source, in this case my phone, laptop or other devices. It also does this on calls without the ANC being on, it turns it self on. 2. I had to turn off all gestures or control because the headphones kept stopping my music or video every few minutes when in use. 3. The sound, mic and ANC when it works are okay but I dont think these are worth all the issues that comes right out the box with the headset. Im not sure if this headphones have an update that will fix these issues but my experience has been absolutely horrible given I spent so much money on the product. I will try to update it and see if that changes anything but I dont think so. Save your money or buy a different brand, because Im fairly certain that other headset manufacturers are making something better.

I loved these headphones, and they are very nice in every way. Great sound quality for being Bluetooth. The side touch panel was quite annoying, as I would go to turn up the volume right before the chorus of the song just to be met with my song skipping to the next song. Because when you wear the headphones they sit on an angle on your ear so that they fit the shape of your ear. So often when I try to swipe up to turn up the sound I instead input the command to skip the song forward or backward. Dont know how this happens so easily. THE PROBLEM: I do not know if I have a faulty pair but in the past week of me having them (purchased 24 days ago) I have noticed twice now that I will be listening to music then suddenly I will be met with a jarring sound (nearly a screech) for around 4-6 seconds before my headphones suddenly stop my music and disconnect from my phone. The first time this happened it was as I was taking my headphones off, I put them back on to hear the continuing screeching then the headphones turned off without me pressing the power button. The second time this happened was when I was just listening to music, my hand never even reached for the headphones when suddenly the screech came up and shut off my headphones. I have no idea what is causing this, both times my headphones were sufficiently charged. I would be willing to send these in if it meant I got a full refund. I would totally recommend these to anyone, but then this happened to my 400-dollar headphones... now I am questioning the quality of this product and whether or not this model is prone to bugs in their system. Trying to get a refund now...

i watched some bad reviews from youtube but wanted to try after a few years of bose fan. i still got a new bose and i love this one for my work as it gives slightly better noise cancellation.

The Sony headphone is the best for both noise cancelling functionality as well as intuitive controls. It allows you to carry on conversations by pausing the noise cancelling function, the right headphone controls sound lsvel, forward and back, and they are super light. Battery life is excellent and the carrying case is functional and sturdy.

Mine just had a small manufacturing issue but the next set i got elsewhere was piece!

Excellent! I was amazed at how many different sounds I was able to hear. Songs I has been listening for decades that felt I was finally hearing fully with these headphones. Tones, sounds, that were part of the song all along but that I was discovering for the first time with these headphones.

I literally don’t do anything without them. Gym, errands, sleep. These are the best headphones ever. GET THEM NOWWWW

Cumbersome when compared to other noise cancelling headphones as well as HUGE case. The WH-1000XM4 case is very slim, sleek, and compact - something easily carried on a plane where one would expect to use it most. The WH-1000XM5 case is BULKY, oddly shaped, and definitely not something that can be easily carried on a plane and utilized. The main reason for this is that the headphones dont fold like the XM4s do which is a HUGE disadvantage in my opinion. I personally dont care for the on/off button either. Many other higher-end noise cancelling headphones utilize the tilting headphone as the on/off activation which is easy, efficient, and preserves the battery. And an app ... why on earth does one need an APP in order to use the headphones. The only thing these headphones really have going for them is their noise cancelling ability and battery life are good. The negatives far outweigh the positives for the XM5s. Save your money and buy the XM4s or even another brand if truly looking for an exceptional set of headphones as these definitely are not in my humble opinion.

I need silence, I didnt realize that the microphone is also dealing with the noise cancellation too. Fantastic

Continues on a bit of a muddy sound like the previous models, however the noise cancelling is superb and EQ options such as the custom Wavelet profile from soundguys make this an incredible all around headphone. Edit: After owning this for a few days Ive noticed some issues. Clicking on left channel when I move my head, ANC clipping occasionally when in a loud vehicle, and pads seem to wear in more quickly than other headphones. I still am impressed by the otherwise excellent performance, however i am getting an exchange and will update again soon. Edit 2: Replacement unit has no audible issues. However i have noticed that after a very short amount of time the pads deform permanently. This is likely due to the (probably) low density foam used, and could be detrimental to sound quality in the long term. Edit 3: Accidentally put a little too much force when squeezing these into a bag, the bracket held to the band by a single screw and some adhesive kinda just fell apart. Pushed it back together but theres a small gap there now. Maybe this headband isnt so well built. Edit 4: Returned under RMA. ANC clips too easily and the build is not good enough to use long term. Im now back on the old AKG N700ncm2.