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Mama J
> 3 dayThe bike arrived with missing parts and no instructions. Upon contacting the company, a new bike and surprise gift were immediately sent out. It arrived in perfect condition and it was pretty simple to put together. It is a nice, lightweight balance bike! The company has excellent customer service and went above and beyond. Amazon originally sent us a returned bike, so it was not any fault of the company.
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Tiffany
> 3 dayAwesome bike that is so easy to assemble if you follow step-by-step instructions. I had a minor issue with the seat locking mechanism and the manufacture was quick to make it right by sending out a new Fastener And included a kids towel. Lightning fast shipping and great customer support make this a must buy for all parents that are teaching their kids how to ride a bicycle
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Cedeno
> 3 dayMy daughter has used this for two years (age 2-4) and takes it everywhere. She keeps up with her three big sisters and is ready for a pedal bike!
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Amy Willoughby Bryant
> 3 dayUpdated: This bike is very lightweight! Thats great. The assmebly was very simple and east too. But my son cannot ride it. He doesnt like it at all. The bike is not balanced by itself and despite all of the tutorials Ive watch and tricks Ive tried, he simply cannot use it. Im not sure what to do with it. I would send it back but the deadline was yesterday. Update: This company has great customer service. After my post they reached out to me and offered a refund because of my childs trouble with the bike. They offered advice on how I can possibly get my kids to use the bike. Great customer service is rare and greatly appreciated!.
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Amber
> 3 dayMy 3-year-old son can ride for the first time.
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Auntie M
> 3 dayBought this balance bike for my grandson who is 16 months old. It is the perfect size and very light weight. Now he can feel like a big boy when riding bikes with his 3 year old sister. He loves the bell that came with it. Love the adjustable seat and handlebars, perfect as he grows. I feel this bike will last him a long time and being that it is a balance bike when he graduates to a bike with peddles, he wont need training wheels. Great purchase!
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Barbara LaScola
> 3 dayWe ordered this for our grandson. It was super easy to assemble. There were washers missing so I messaged the manufacturer as per the directions in the manual. Their response was almost Immediate and along with a reassurance the washers would be sent out the next day. When they arrived there was also a gift of apology. This company truly went above and beyond.
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C. Bradley
Greater than one weekWe love our Croco bikes. Ive bought two of them, and my 5-year-old still rides hers. They are lightweight, and the foam tires are amazing, you never have to fill them up! The seat goes down particularly low which is awesome for starting out. But it also raises up high enough for our 5-year-old. She is just now growing out of her bike. Recently we needed to request some new parts due to our 3-year-olds Croco getting run over - and the founder of this company reached out to us in such an understanding way. She went above and beyond to accompany our needs! I love working with companies like this. Get your kid a Croco, for every reason they are worth it.
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JKane
> 3 dayThis is an excellent product! I wasnt sure about all the hype surrounding these balance bikes. However, I am now a believer :) We ordered 2 of these at the same time. Our 2 and 3 year old are both gliding along on these with more balance than I thought possible at such a young age. We have highly recommended these to our friends and family with younger kiddos. As a side note, we had an EXCELLENT customer service experience with the company directly.
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JOHN M GREEN
> 3 dayI liked it so much I bought a 2nd bike for granddaughter