WD 1TB Black My Passport Portable External Hard Drive - USB 3.0 - WDBYNN0010BBK-WESN

My old, big and clunky hard drive was crashing, so I bought this little thing, and it was great out of the box. Plug n play, and I easily transferred everything off my old drive to this one, and there hasnt been a problem. Its small and inconspicuous, which I like. Some people complain about the small cable, but I think its perfect. My computer guy suggested this, and Im very pleased with it.

I managed to get this unit operating with the excellent help from Amazon. There is NO documentation with the unit and only by going online and downloading a user manual was I able to get started. I then found a user manual self-loads during installation. If anyone without a magnifying glass can read the print on the 4 pages of mini printed paperwork with this unit (in every language in the world) they will still not find the documentation needed. Product appears to be working well and backed up our system fine. However, the instructions for settings come from the Windows software and have to be accessed through your own Start functions as there is no way I was able to access them through the installation procedure. Good product (I hope). POOR documentation or lack of it.

I purchased this WD 1TB Black My Passport HD to use a long with a digital tuner for the purpose of recording antenna TV. It`s a great Hard Drive. My wallet is bigger and thicker then this Hard Drive. You have to see it to believe it. It`s not just for TV use as it states. I have five episodes of Empire on it, to watch when ever I want. How can you beat that. So, for my use of recording TV, it`s fantastic. Size, price, and multi use, I`m happy.

I didnt realize how much storage this was, practically, until I started moving stuff over to it. I got it to back up my personal computer and to move things from old laptops over to new laptops and my new computer. I have so many files on this and I still have SO MUCH room, left. Like I understand, theoretically, 1 TB but I had no idea that I had nowhere close to 1 TB of data between the (about) 3 laptops-worth of information Ive put on it so far. Totally worth the investment!

I cant answer any questions on tech support because Ive never needed it. This is the third WD passport external drive Ive purchased in the past few years and the best in storage capacity. All our drives work on a daily basis and weve never had an issue. These drives are connected to an old Windows XP system and Windows 7 professional desktop computers.

If youre like me, I rely heavily on portable hard drives because I need the extra space. I have several portable hard drives and they are all Western Digital hard drives. WD is the brand to go to when you need hard drives. Theyre good quality and reliable. Some people have had problems with their drives and probably they were unlucky and got a malfunctioning one. But from all the WD my passport hard drives I have (I have 5 already), they have worked perfectly fine. Theyre ready to use for PCs, so just plug it in and start transferring files.

I like the size and reliability. Its not a stick that can get lost or misplaced. I would warn this drive is delicate and shouldnt be moved around a lot as it has moving/spinning parts inside. Would recommend getting a longer USB cable (model specific).

The drive itself may be OK but installation is a problem. Since the purchase provides software/installation help free of charge for 30 days, I call the help phone line. With verbal instructions, I was able to install. The difference was that when I first went to the service site and downloads, it asked for the SN or Model number and I clicked Ok. It downloaded some software and installed but, when I tried to back up my system it would not work. The verbal info I received was to go to the site but dont type in the SN as requested. Just go down and select downloads then software. That way you get the latest software version. Ok so that was done. It then did seem to work and I backed up my complete computer. Then my computer was repaired (video problem - lap top) which required a new motherboard and clean installation of Windows 7 then update to Windows 10. All that worked fine. So then I went back to the WD web site and followed the latest instructions previously given. It installed the WD drive and I could see on the drive that there was a file indicating the initial backup. So, I told it to restore my computer. It started and said it was backing up. Well, about 1.5 hours later it quit and I rebooted the computer. The computer was not restored. I saw the file still on the WD drive so again I call the telephone number. Well that guy, I allowed him to control my computer and he deleted my previous download and did the download and install (just exactly how I had done it previously. It would not restore the computer. He then said the problem was that I had to do a backup before it would restore. So he did a backup. We then saw both files on the WD drive. So, then he started the restore of my original backup (the one before the computer repair). It started to work and said it was restoring. The technician got off the phone as he said it would take a while but when it finished the computer would have rebooted several times (maybe) but in the end I would reboot and the computer would be restored. Well, I let it alone and about 2 hours and it did as he said but when it stopped running the destop was void oa anything. It was blank and I could do nothing to cause anything to happen. So, I pulled out the external power supply cable and removed the battery and let it set. About 30 minutes later I installed the battery and external power and started the boot up. It was strange but it finally came up but the desktop was blank as before and nothing worked at all. So I repeated the power supply and battery thing and then I called Dell (my computer is a Dell with service contract. He saw the problem and said I had to start all over. We uninstalled the WD drive and booted from the Win 7 disk then updated to Win 10. I then went to WD and did the download of the program to make the WD drive work. It worked and installed but now when I went to look at files on the WD drive, it was blank. No files. So I contacted WD again and then said yes, something went wrong and I lost all my data and there was nothing that would be done. I will make it a point to never buy another item from WD. I really dont know if the problem was the WD drive itself or the software or the technician that tried to help me but the bottom line is that I have now lost everything, most of which can never be regenerated. I will try to return the drive and get my money back but likely that will not happen as the total fiasco that happened to a month and I am sure I am now out of time. I would advise again buying from WD.

Nunca me ha dado problemas y tengo 3 años con el producto.

Works fine with my aftermarket USB 3.0 PCI card and Dell XP420 Windows 10. Just plugged it in and started using. Didnt bother to reformat. Speedtest shows nearly as fast as my internal HDs and (surprisingly) faster than a Class 10 Ultra USB 3.0 memory stick. Running 24/7 for several months now. UPDATE: 01/2019: Drive failed after just a year and a half. Not a good record there. Still under warranty, but anything on the external drive was lost. (mostly lots of backups of multiple computers but some archival storage.)