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Eagles1
11-06-2025I bought this hard drive to use with my PS4 because I used up the majority of the 500GB on there, and it has worked great. All I had to do was take it out of the box, connect the two devices with the USB cable that came included, the PS4 detected the hard drive and did some formatting, maybe check a box or two in settings, and it was all done. It has been about a month now, and its worked great. Ill try to remember to update this review in a year to let everyone know how its held up. Update #1 ~5 Months Later: Works great. Ive had no problems with it. Update #2 14 Months Later: Still works great, excellent purchase
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pups mom
Greater than one weekSeems to work fine, but hard to tell because this product is not intuitive to install or use. The files you need to access online to install the software include a User Manual, which clicking on doesnt open, not even with the full version of Acrobat software that I have. There are absolutely no instructions, except from the community via the manufacturers website, and those are not for lay people, just techies. I even sent an email message through a Contact link to the WD people a few days ago but have heard nothing back. The reason I bought this device, although my old Passport seemed to be in good working order, though over five years old, was for better instructions and a more intuitive user experience. Apparently, none of that has improved with this new model. <sigh>
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SummersC
> 3 dayIt was not easily compatible with my MacBook but I was able to finally back up all of my engagement pictures on it. I dont have much storage for my pictures on my computer but this is perfect for it.
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Hendrick Colina
> 3 dayTantos años ya dándole uso me hacen confirmar que fue una gran inversión
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DJ Pynk Honey
> 3 dayAt first I was very confused because I have a MacBook Air. If you are looking to just download music on the hard drive the process is a little bit different. You have to: - Insert the cord into you computer - Go to Disk Utility - Click My Passport - Go to Erase - Click ExFAT if you want it to be compatible with Mac & PC - Click Done It is literally that simple.
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Gen K
Greater than one weekLet me start by saying that I was ready return this hd (or chuck it against the wall) after multiple unsuccessful amateur troubleshooting and reformatting attempts. Im running MacOS High Sierra 10.13, which is not included on the WD support page. Their instructions sound simple - open Disk Utility, erase, reformat in exFat. If your computer is like mine, it gives you an error message when you attempt to erase and reformat. Thats when I was ready to whip it against the wall and call it a day. Reluctantly, I decided to call WD tech support. I spoke to a very nice man from another country who was able to help. **To reformat for MacOS High Sierra 10.13** -Go to support.wdc.com, then scroll down to Software for Mac and click WD Drive Utilities for Mac to download. -Once all is downloaded, open WD Drive Utilities. -Make sure your hd is plugged in, then select it at the top of the page (mine shows an image of My Passport Ultra). -Click Drive Erase, make sure Format is HFS+J, select the check box, then Erase Drive. -Your hd should now show up on your desktop ready for files to drop. Now that its reformatted, its working as expected. (Photo note: slightest bit of oil on your hands will change the color of your hd...)
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Johathan Altenwerth
> 3 dayI managed to accomplish my main task, copying a lot of photos from Dropbox. Not really sure how I did it. Product is not intuitive. There was no progress screen. Didnt know it was working until it told me it was finished. The instructions on the web site are totally mysterious, made no sense to me. It refused to work at all until after I registered it--kept cycling the log in screen. I would like to use it to copy some things from my hard drive, but will have to devote several hours to trying to figure out how.
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Austin
> 3 dayI just got this because it was a cheap external drive with a lot of capacity. It did come pre-installed with WD backup software that may be useful if thats what you bought this for, but I personally had no need. I hooked this up, formatted it, and used it to create images of my two drives for backup purposes using Macrium Reflect. Didnt take super long to do despite the size of my drives, so this guy seems to be pretty speedy at least. Dont otherwise really have anything to complain about.
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Ada
> 3 dayThe first I bought this I thought it was strange how it beeps when it’s plugged into my computer and plus it was broken but I was able to return it and get a brand new one. Changed it to exfat and everything and it works perfectly fine so far. The only thing I didn’t like is how easily the plastic on the top half is very easy to scratch. Other than that it works perfectly.
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TF
Greater than one weekIve bought at least 10 of these portable USB drives over the years and my experience has been: (1) If you have a setup where it never moves, then you can get many years out of it (2) If you actually move the drive around (i.e., portable), then at best you get 2 years out of it before the famous clicking sound kicks in (the drives were not dropped). Overall for portability, these drives durability has not improved much if at all over the last 10 years. Moving to SSD will eliminate the mechanical issue but as of 2020, portable SSD drives are still pretty expensive (at least 2x the cost). However, I found the Pioneer 3D NAND External SSD (960 GB) which is under $100 per TB and that compares well to what some of the WD portable drives cost. (as of 2020 a WD 1TB costs around $65 to $99). At least for my portable scenario, I am going with the Pioneer SSD purely to eliminate the inevitable mechanical failure that comes with the non-WD drive. Speed is not an issue - I am just need reliable storage.