WD 1TB Black My Passport Portable External Hard Drive - USB 3.0 - WDBYNN0010BBK-WESN

If youre like me, I rely heavily on portable hard drives because I need the extra space. I have several portable hard drives and they are all Western Digital hard drives. WD is the brand to go to when you need hard drives. Theyre good quality and reliable. Some people have had problems with their drives and probably they were unlucky and got a malfunctioning one. But from all the WD my passport hard drives I have (I have 5 already), they have worked perfectly fine. Theyre ready to use for PCs, so just plug it in and start transferring files.

I was wondering why this external hard drive was filling up so fast and after a few e-mails, I received the following answer - please be informed that WD Backup maintains a second copy of the backup for data recovery purposes. It also requires additional disk space for pruning older backups from existing backup plans. If there is a 1 TB My Passport external drive, WD Backup can only process 465 GB of data because it requires two times (2x) the disk space to create the backup plan. (465 GB + 465 GB = 930 GB). This should be clearly stated in the description (which I do not see) so that were not fooled to believe that we actually have 1TB of storage and that its actually 1/3.

The drive itself may be OK but installation is a problem. Since the purchase provides software/installation help free of charge for 30 days, I call the help phone line. With verbal instructions, I was able to install. The difference was that when I first went to the service site and downloads, it asked for the SN or Model number and I clicked Ok. It downloaded some software and installed but, when I tried to back up my system it would not work. The verbal info I received was to go to the site but dont type in the SN as requested. Just go down and select downloads then software. That way you get the latest software version. Ok so that was done. It then did seem to work and I backed up my complete computer. Then my computer was repaired (video problem - lap top) which required a new motherboard and clean installation of Windows 7 then update to Windows 10. All that worked fine. So then I went back to the WD web site and followed the latest instructions previously given. It installed the WD drive and I could see on the drive that there was a file indicating the initial backup. So, I told it to restore my computer. It started and said it was backing up. Well, about 1.5 hours later it quit and I rebooted the computer. The computer was not restored. I saw the file still on the WD drive so again I call the telephone number. Well that guy, I allowed him to control my computer and he deleted my previous download and did the download and install (just exactly how I had done it previously. It would not restore the computer. He then said the problem was that I had to do a backup before it would restore. So he did a backup. We then saw both files on the WD drive. So, then he started the restore of my original backup (the one before the computer repair). It started to work and said it was restoring. The technician got off the phone as he said it would take a while but when it finished the computer would have rebooted several times (maybe) but in the end I would reboot and the computer would be restored. Well, I let it alone and about 2 hours and it did as he said but when it stopped running the destop was void oa anything. It was blank and I could do nothing to cause anything to happen. So, I pulled out the external power supply cable and removed the battery and let it set. About 30 minutes later I installed the battery and external power and started the boot up. It was strange but it finally came up but the desktop was blank as before and nothing worked at all. So I repeated the power supply and battery thing and then I called Dell (my computer is a Dell with service contract. He saw the problem and said I had to start all over. We uninstalled the WD drive and booted from the Win 7 disk then updated to Win 10. I then went to WD and did the download of the program to make the WD drive work. It worked and installed but now when I went to look at files on the WD drive, it was blank. No files. So I contacted WD again and then said yes, something went wrong and I lost all my data and there was nothing that would be done. I will make it a point to never buy another item from WD. I really dont know if the problem was the WD drive itself or the software or the technician that tried to help me but the bottom line is that I have now lost everything, most of which can never be regenerated. I will try to return the drive and get my money back but likely that will not happen as the total fiasco that happened to a month and I am sure I am now out of time. I would advise again buying from WD.

Have had a WD Passport in the past, and needed an additional one so went with the product I trusted. Thought the new build was very sleek. Purchased it, came with wonderfully designed packaging and promptly on time. But, upon plugging it into the computer the hard drive would not launch. Tried multiple product fixes on their site but nothing worked. Googled a lot and ended up finding out my brand new drive must be corrupt. Contacted the company and havent heard anything back yet. Used to love this brand, but now frustrated. UPDATE--- Contacted the company and they took me step by step through how to fix this issue. Very helpful and kind, and did without a fuss. Love this company.

This WD 1TB Black My Passport Portable External Hard Drive is perfect if you have a slightly older computer and youd like to back up things from photos, files, videos whatever it maybe you can back it up! it also comes with 256-bit protection with a password for that extra layer of protection! Cheap, Solid Quality, Wonderful Price!

I ordered this storage device in the hopes of being able to take all my music and video files from my Windows PC and be able to use them on my Chromebook. The drive WILL work on either, however it WILL NOT enable you to use the files on both a Windows PC and a Chromebook. I cant fault the descriptions on the site. The information was there, I just didnt read it carefully enough before ordering. Heres something else I learned: You wont be able to use the password protection on the device with a Chromebook. Apparently, that is something to expect down the line as I learned with subsequent research. Still, I dont regret getting this drive. The password protection program is a very good one. I now have two of these drives for my Windows PC and I have no regrets. And as for using this drive with the Chromebook, it will work. You MUST reformat the drive with your Chromebook (or a MAC, from what I can see) so it will accept the Chromebook operating system. Then you can use it to play your music or view your video. If you were hoping to use it for any financial or other sensitive information, well you cant use the password function at this time. My solution to this was to continue using a separate storage device for my Chromebook to keep all my video and music files. I just dont put any sensitive information (suck as tax files or other financial records) on this drive because it has no password protection. On my Windows PC, I have full functionality and all my files are on them and I have the drive password protected. And now, I have two storage drives. They are both Western Digital - a company that I trust with a solid reputation. I just use a different storage drive for the Chromebook and I dont have any financial or other sensitive files on it. For now, this is a good solution and Im happy with my purchase. My hope is down the line I will be able to use the Chromebook with a Western Digital drive AND have the password protection enabled. I consider it a minor inconvenience.

I cant answer any questions on tech support because Ive never needed it. This is the third WD passport external drive Ive purchased in the past few years and the best in storage capacity. All our drives work on a daily basis and weve never had an issue. These drives are connected to an old Windows XP system and Windows 7 professional desktop computers.

*EDIT* After a little over a year, I had a partition on this drive fail. WD provides no software or first party support of any kind in terms of data recovery. Luckily I know my way around a computer pretty well and was able to recover my data myself, the average user however will probably have to shell out some money in the case that this happens to them. Also while WD is providing me with a new drive as a replacement, I am having to pay for shipping, which I find to be a little ridiculous. This entire process has been a headache and while Ive purchased two new drives to use as backups, I am reluctant to buy from WD again. Taking a star off because of all of this. *ORIGINAL* This hard drive functions perfectly. Its very light weight and has a very small footprint. By default it comes formatted for Windows (NTFS I believe) and reformatting it to work with my MacBook was a bit challenging, but that was more due to macOS than this drive. Needless to say, after formatting, this drive now functions flawlessly and I use it for Time Machine backups regularly. The only downfall Ive found is that it seems like LED in the back wont completely turn off of the drive is connected to power, even if the computer is off. In my case, this was evident due to the fact that I have it connected to a powered USB hub, so even when my computer is off, the drive still receives power. This however is solved by just unplugging the drive when not in use so it really is just a minor issue, if even one at all. I will definitely go with Western Digital for my next external hard drive purchase

Nunca me ha dado problemas y tengo 3 años con el producto.

Let me start by saying that I was ready return this hd (or chuck it against the wall) after multiple unsuccessful amateur troubleshooting and reformatting attempts. Im running MacOS High Sierra 10.13, which is not included on the WD support page. Their instructions sound simple - open Disk Utility, erase, reformat in exFat. If your computer is like mine, it gives you an error message when you attempt to erase and reformat. Thats when I was ready to whip it against the wall and call it a day. Reluctantly, I decided to call WD tech support. I spoke to a very nice man from another country who was able to help. **To reformat for MacOS High Sierra 10.13** -Go to support.wdc.com, then scroll down to Software for Mac and click WD Drive Utilities for Mac to download. -Once all is downloaded, open WD Drive Utilities. -Make sure your hd is plugged in, then select it at the top of the page (mine shows an image of My Passport Ultra). -Click Drive Erase, make sure Format is HFS+J, select the check box, then Erase Drive. -Your hd should now show up on your desktop ready for files to drop. Now that its reformatted, its working as expected. (Photo note: slightest bit of oil on your hands will change the color of your hd...)