Wyze Plug, 2.4GHz WiFi Smart Plug, Compatible with Alexa, Google Assistant, IFTTT, No Hub Required, Four-Pack, White

Ive had this companies products for YEARS and they have worked great up until a few weeks back, when their cloud service either got hacked or broke for no reason. Then all my plugs and garage door openers stopped working. I didnt receive any emails or warning that they were going to perform an upgrade to their service, which leads me to believe that something got hacked. When their products work, they are GREAT! The interface and integration with Google Home works well. Ill keep using them, since they still seem to work, just hope the company stays in better communication with stuff next time they need to upgrade their end/software. Also, they dont have the best wifi, so make sure your plugs or garage door controller is pretty close. I have a mesh network on my property and havent had a plug, even with the devices sometimes showing a log signal.

The wise plug works well. Turns an item on and off. It could benefit from a dimmer function that allows us to turn an attached light up or down in brightness. We had this capability on our X-10 plug devices 25 to 30 years ago.

These things are great, as are most Wyze products, and priced right. A must have for holiday lighting. Set times for lights to come on and forget about them. If you need to turn them on or off manually, they can be controlled in the app.

I love how I can control this from my app while at work! I leave my tiny dog home alone super early when it’s still dark, and I was sick of paying to leave my lights on all day. This works great so I can shut it off after a little while I’m at work. Alexa works great with it at home too!

Tried these because they are about half the price of most competing smart timers. They work most of the time. The app is clunky and not intuitive. Firmware updates quickly upon initialization and the app finds the devices well (more than can be said of some smart home products) but it sometimes fails to turn on or off. And when I try to manually turn on or off a device, it won’t let me. Instead, the digital slider button will flip and then immediately flip back. But I have continued to order and use them on my house plant lights because they don’t tick like manual timers, cost just the same and work *most* of the time.

Works great, I can control them from anywhere with alexa

I initially found the Wyze plugs at that orange hardware store. I knew I had to have more! This Four-Pack is a bargain! We have a detached garage some distance from the home and never found a good solution for controlling the lights from the house. Apart from trenching the two buildings and running underground conduit the Wyze plug fit the bill as an effective solution! This product is not rated for outdoor use but Wyze does have outdoor plugs. We installed a low watt super bright LED motion sensor flood light on the out side and have it run it an outlet on the inside and it works perfectly! Wyze app has rules that you can set to your geographic location automatically to turn the light on at sunset and off at sunrise and even voice activated via your Amazon Alexa, or you cellphone Alexa app, or your Wyze app! You can even check the device status while you are away from your home! We even use Wyze plugs for fish tank lights!

I love these smart plugs to control my lamps and other electric items in my house, inside and outside.

I ordered and received 3 wyze plugs. I have the most current version of their Android app on my Samsung S8+ which is also updated. I tried to connect to them near my router, excellent signal strength. First one spent an hour rebooting WiFi & router (as suggested), resetting to factory default, power cycle, ad nauseam. It took several minutes to change from slow blinking light to fast blinking pairing mode. It would get to a page showing my network name and password, that it read from somewhere cuz I didnt enter them, then try to connect and then tell me to re enter my password that I didnt enter. It was able to read it and show it to me. But nonetheless I entered my 16 char password. Then endlessly waiting to connect. Found several try this and check that pages, including Wyze suggestions, but didnt help. An hour of this was enough. Second one: plugged in it went to pairing mode fairly quickly paired and connected in minutes. Then it said there was an update, which failed 5 times, but at least its listed in my wyze app and I got a message its connected to my Alexa. So I can use it, i just cant update it. Third, same as first. Same BS restarting router & WiFi etc etc but nothing. Another hour wasted. So what we know is nothing wrong with my router or WiFi, cuz 2nd one connected fine. The problem is therefore with the 2 bad plugs. Summsry: 2 out of 3 failed out of the box, and 3rd did connect but update fails on it. Whoever does Quality Assurance at wyze shouldnt even get a lump of coal! There is no indication what its stuck on, no indication of progress, nothing. Just wait several minutes and get Failed, try again or re-enter your password, which also does not help. VERY DISAPPOINTED IN WYZE PLUG & WITH WYZE OVERALL after this experience. Ill be returning the 2 bad ones, and probably the one that cant update. UPDATE: I moved the one that once worked to a different outlet, even closer to my WiFi, but it too now refuses to connect so Im returning all 3 of these failed outlets.

UPDATE: Completely fixed! UPDATED 04/28/2022: Updating my review to four stars. Ive been posting on the Wyze forum, along with others, that the plug has an issue. Their team finally acknowledged the issue and updated the firmware change log to indicate the firmware was being fixed. Wyze employees reached out to people on the forum about a beta release that should fix v1.2.0.179 firmware, specifically the connectivity issue. Was able to sign up for beta testing through the app and installed the beta release. Their team also briefly described the issue in their firmware, which makes sense. When these plugs work, they are great. Im also impressed with the Wyze support forum and team. Therefore, Im giving this plug four stars. ORIGINAL REVIEW: I had high hopes for these plugs, especially because the price point is lower than similar WiFi enabled plugs. I have purchased four of these over the past year and have become very frustrated with the devices over the past few months. Specifically, the plugs randomly lose their connection and enter pairing mode. Ill often find the light on the front of the device blinking and the ON/OFF icon in the app replaced with a crossed out cloud icon, indicating the device is offline. The only way to fix the issue is to re-pair the devices back to my Wyze App/account. This defeats the purpose of having the plugs; when Im away from home I cannot fix them. Ultimately, these plugs (probably their firmware) are not meeting my reliability and availability expectations. Currently using firmware version 1.2.0.179, which the change notes say fixes a major connectivity bug in v 1.2.0.176. I have been in contact with Wyze support over the last few months (while using the 176 firmware) and have submitted logs for their tech support and engineers to review. I was really excited last week when I saw that they released 179. Unfortunately, its made the issue worse. I have a fairly expensive Netgear router and I know how to configure it. Ive tried allowing the devices to obtain an IP address dynamically, and I have also tried allocating static IP addresses. Ive also tried different 2.4Ghz channels to make sure there was no conflict with nearby signals. Also confirmed that the 2.4Gz channel is at 100% power. All four of my devices are within 20 feet of the router. In the end, all four devices will randomly go offline one-by-one and require me to re-pair them to the account. All my other IoT devices on the 2.4GHz channel seem to remain online (or more likely, have firmware that is robust to connectivity issues). I appreciate that Wyze provides a tech support phone number; I have used it multiple times over the months to try and resolve this issue. Ive spoken with a supervisor on the tech support team, but they too are not understanding the issue. They have suggested multiple times to submit support logs through the Wyze app when a problem occurs. There are a few issues with this suggestion: 1) Im assuming the device event logs are retained on the plug itself. If this is the case, the only way to submit those logs is to go into the Wyze app, connect to your Wyze plug device, and submit the log. But this is a Catch 22 kind of problem! If the plug goes offline, I cannot connect to the device in the app to tell it to submit the logs to Wyzes support team. The tech support supervisor claimed the logs are stored on your phone, which I think is very incorrect. My Wyze app is closed on my phone so I dont think its downloading logs all the time. Also, if the device goes offline, it cannot communicate any additional event logs to my phone! So even if this were true, my phone would only have logs entries showing normal operation. The supervisor said that the logs on the device are cleared when its re-paired (reconnected) to the Wyze App/server. This means that the device does not have any log permanence. Bottom line, there doesnt seem to be a way to get the log entries from after the lost connection, so I question whether the logs are even useful! 2) The supervisor recommended I write up as much information in the submit log request on the Wyze app. This is also frustrating because there is a very small character count allowed in that field of the app; its impossible to document enough information to be useful! Wyze needs to address the following: 1) Most importantly, the Wype plug firmware needs to be fixed to be more robust to lost connections. This should be a very simple thing! If the device loses its connection, it should NEVER enter pairing mode (slow blinking blue light?). Instead, it should be storing the WiFi credentials (and any other necessary credentials to make it accessible by the user) in EEPROM. When a connection is lost, it should indefinitely try to reconnect to the servers. Based on the symptoms in version 1.20.0.176 and 1.20.0.179, theres some timeout that causes the device to give up; this is a poor design! 2) Make sure that the devices retain their logs in memory. Recommend a log rotation system that keeps logs for X days. Ensure that if the device loses connectivity (as described above), the device can be re-paired/reconnected to the app and server WITHOUT clearing the logs. This ensures that the user can reconnect to the device and submit the logs to the support team/engineers. These logs would clearly show what was happening the moment after the connection is lost. 3) The Wyze app needs to be improved so that the user can enter a sufficient amount of information into the Submit Logs description field. Recommend increasing the word count a lot. 4) The Wyze support system needs to have better feedback. When I submit a log, Im told it gets to the engineers. But Im also informed that I will never hear back from them. At some point, the engineers should be able to get on a call with willing customers to gather more information. Despite all this, I really like Wyze devices and want to help Wyze solve their issues. Unfortunately, I cannot recommend these devices to anyone until the issue is fixed. Therefore, Im giving 1 star. Once the issue is fixed, Im happy to update my review