Alienware Aurora R14 Liquid Cooled Gaming Desktop - AMD Ryzen 9 5900, 32GB 3466MHz RAM, 1TB SDD + 2TB HDD, NVIDIA GeForce RTX 3080 10GB GDDR6X Graphics, VR Ready, USB-C, Windows 11 Home – Black

Never had a NEW PC that takes 3 min to start from time to time, and occasionally runs into a blue screen when its idle and needs to restart.

Love this pc. Only real problem I had was when I plugged pc in, it sounded like a jet engine! I thought I had a bad fan or power supply. Long story short, I had to open it up and discovered a cord was touching graphics card fan. Once I moved it, it was quiet as a church mouse. One other issue is the alienware command center. It was supposed to update all drivers. I Prichard pc in May updated, and noticed the video card driver was from March. How tho?? Otherwise great pc. These issues werent enough to deduct star. Highly recommend

I generally build my own systems except laptops, but this time I wanted an Alienware (like buying a Vette) so did my home work and found the best bang for the buck, the R14 for me. Amazon had a great price on my choice and was delivered within a week. After opening the box and taking stock, I was ready to rock. First thing I noticed was the system was slow and stuttering even with a RTX 3080 installed. Got customer service (CS) online 12/01 and started the process of fixing it. On the first day I lost my sound capability because during the process of CS fixing me, the bios change did not take and by the time I was able to get rebooted CS closed for the day. No biggy, next day I had CS on the phone and my hardware drivers were sorted out, but their was still that pesky hard drive thrashing, 25% Mem tied up at boot and still small stutters. CS passed me onto Software support, were I was told they could not help me since I only had basic warranty that covered just hardware. After call I was pissed, called Amazon explained the issues and was told if I wanted to send it back, I could. Amazon CS did ask if they could take another run at Dell since I told them I really did not want to return it, just wanted it fixed. After they got Dell CS on the phone, tech said that only if I had brought this issue up 90 days ago they could have given me the full service. I scratched my head and said, I just purchased this computer a little over a week ago! Upon which I was corrected and told the computer was over 120 days old! Then it all clicked! The minute that computer arrived at Amazon warehouse the clock was ticking, as far as Dell was concerned! Could you imagine if auto companies sold cars like that and hinged your warranty on when the dealer ship took possession? Amazon Customer support has been really great so far. Dell has me really disappointed in my decision to buy their product! Still not sure what my final choice may be, thought of stripping out the case that is was as good and rebuilding it or just hang onto to it and every time it hiccups call Dell Support. UPDATE: 12/4/22 - Resolved being able to enter BIOS, I found if I disconnected my 2nd Monitor I was able to see the Alienware Logo on startup which meant I could hit F2 to enter BIOS. With both monitor plugged in I would never see the Alienware Logo and the start up would hang. I have been able to run diagnostic and bench marks Overall Score = 97% using Passmark. Memory tested at 73% so not too bad but could be better, may go to a better mem stick later. Bottom Line - Going to keep it, but very disappointed in Dells Warranty Support with software.

Ive been using for a week so far and it has been the best pc Ive ever owned. everything I play can be at ultra graphic settings with zero lag. I would highly suggest this pc to others.

Ive had several gaming laptops from Lenova and Acer and was excited to see the power of a Alienware desktop. Too bad Alienware is partnered with Dell. Beautiful design and the hardware and specs seems high end but a hour after getting set up with steam and game pass, Dell sent a software update. The audio for the games wasnt working so the update was mandatory. Almost immediately after the update, the computer went into a perpetual loop between a blue screen of death restarting itself and the Alienware logo. It was impossible to boot even into safe recovery mode no matter what. I spent a whole day working with Dell techs, who didnt know much more than me, I created several live flashdrive with windows updates and recovery systems on it to no avail. Ive worked around computers for over 15 years and have never seen anything of the sort. Dell literally bricked my desktop with their update.

This thing rocks. Plays all the heavy hitters on ultra settings with zero problems. Cyberpunk? Easy. Total War: Warhammer 3? Beautiful. Fast, quite and lovely. You wont regret it. Also note that I have not had any problems with blue screens or glitches and shut downs like some others have had. Also have not had to contact support so I cant comment on that either.

Doesn’t get the FPS that it supposed to get.

One star currently for having a hardware issue one day after using it for about 2 hours. It was awesome when it worked. Waiting to see if dell will send the replacement parts. EDIT: After attempting to work with Dell over a repair, I ended up just buying a new SSD and installing it myself. Runs fantastic now but no excuse for lazy QC to let that slide from the factory.

Looked used when I received it, box was beaten up and there looked like water stains on top. Should have sent it back but waited so Ling to get it I kept it. Windows crashes all the time, it wont start properly with my wireless USB port plugged in(freezes) games freeze some times and I have had it 3 weeks

This thing is fast, quiet, got the water cooled one, and is great to look at as well. I planned a full weekend day to set it up and convert from my old computer and it only took a couple of hours. It was ready to go out of the box with The latest software. I would highly recommend to anyone that wants one of top pre-builts on the market.