Alienware Aurora R14 Liquid Cooled Gaming Desktop - AMD Ryzen 9 5900, 32GB 3466MHz RAM, 1TB SDD + 2TB HDD, NVIDIA GeForce RTX 3080 10GB GDDR6X Graphics, VR Ready, USB-C, Windows 11 Home – Black

Beautiful design and gaming features galore - and problems started the first day. The most irritating was Windows wouldnt always load. Id get the error message: Recovery, it looks like Windows didnt load correctly. Tried startup repair, got the message Startup repair couldnt repair your PC. In addition it would randomly power up for a few seconds in sleep mode, then power down again. It also wouldnt restart when updating drivers, and when gaming would freeze occasionally. I liked the PC so I spent an hour on the phone with Dell support. Checked multiple solutions, then had me do a system reset. If that didnt work (which it didnt), he wanted me to buy a 16gig USB stick, do a complete wipe, and download from the internet. I didnt spend that kind of money to also have to spend additional time and money on trying to make it work properly - sent it back.

I bought this R14 box NOT because I wanted it for gaming, although it does that VERY well, but primarily because I needed it for post processing of large photo images. A system I built for myself sometime ago died an ugly death and I decided to buy a system rather than build one, especially since parts arent easy to get. Ive used Linux (OpenSuse) rather than MickySoft for years, and tried to install that replacing the Bloze 11 that was on the R14. OpenSuse didnt like the Ethernet card that is in the R14 so I installed Ubuntu with a bunch of add-ons. Ubuntu doesnt like to play with the Ethernet well either however, I was able to add my wireless modem. The R14 is not only very fast on the Net, but EXTREMELY quick in handling large photos, which I keep in the tiff format using The Gimp. My only complaint is that theres no way to control (read that change) the LEDS on/in the R14 as Dell didnt put that in firmware but software and there isnt a Linux app. to do that.

Amazing!

I have built PCs in the past, but I decided to go with this pre-built system for a variety of reasons. I purchased the computer Nov. 3. It stopped booting Feb. 6 and said there was an issue because a CPU fan could not be found. I called Dell Feb. 7, sent it in for repairs, and Dell received it Feb. 11. On Feb. 21, I was told the computer was out of warranty because I upgraded the hard drive and was charged $150 for repairs. I was initially told the computer would be out for repairs for 10-12 business days. Today is Day 46, and I keep being told that a part is on backorder. That part is a hard drive. Remember, the issue wasnt about a hard drive at all. I was told there was an issue with the CPU fan and the heatsink. Ive been waiting on my computer to be returned over a hard drive that is on backorder. I told them I could order a hard drive from Amazon and have it to them by tomorrow. I had my computer for 89 days. Dell has had it for the past 46 (and counting). The system was great while it worked, but now it feels more like a memory than something I owned. UPDATE: I finally received the unit back after its lengthy absence, and its once again working fine. But Im hesitant to make any changes to the unit, including adding the Alienware Command Center, because Im scared it will go down again. Again, I like it when its running. Hope I dont have any more problems.

Doesn’t get the FPS that it supposed to get.

Straight out of the box, it did not power on. Called Alienware/Dell customer service and they had me remove all components and retest after adding each component back to test it out. Still didnt power up so they are sending a technician out to work on it. The customer service tech assumes it is a bad motherboard. Update: Technician showed up next day, did no troubleshooting and just replaced the motherboard. The same issues occurred after he did so. He apparently had no knowledge of how to troubleshoot so he called Dell support himself. Finally they all gave up and decided it would be best to send the POS to the dell service center for repairs. They sent a box which was undersized for the alienware case. I miss the original Alienware company before the dell monster ate it.

The computer meets my needs for performance. The problem is Dell. Dell migrate that came with the PC did not work well. it transferred my files but I didnt know were to. Then every time there is a Dell update it does not go smooth. Ive gotten to where every time I see that the lights have changed back to the default color I cuss Dell.

I bought a intel i5 12300kf about a year and a half ago and after downloading the games that i wanted and could easily run them with the 3060 that was with it started bottlenecking and couldnt handle anything. it wouldnt even run the browser when i fired it up. This pc starts all my differnt gaming apps immediately all the while being able to start up any app right when it fires up. Ive never felt i needed to overclock it. If feels like night and day. You know you have a powerful computer when you restart it and it starts all your applications right as you get to youre home screen. AND i have a custom backround screen that is using the graphics.

It looks amazing and so far works amazing too! Great upgrade to my 7 year old Dell!

I have had this PC for four days now and it sits here with the “Blue screen of death” on the screen. A very long sad story, but I will greatly condense. Day one - I followed on screen prompts including doing a system restore where I had to reload all programs. Day two - After about an hour on phone with Amazon tech support, which elevated all the way up to “Check to be sure the USB cables are plugged in”, I was actually connected to a Dell Alienware Aurora Tech who stated that they were well aware of my problem and he knew how to fix it. After several hours of remote access and upgrades, he went away and the Blue Screen came back. Day three - Dell service tech would not respond to my email asking for help. I called the extended warranty group, and after reading him the actual details of the warranty, he connected me to another tech. After several hours of remote access, he went away and the Blue Screen came back. Day four - I email both techs and get no response. I called warranty company and this time the contact person did not want to help me beyond telling me to send it back. After I read the warranty to him two or three times, he transferred me to a medical facility. I called Amazon and asked that a replacement be sent and I would verify it worked before returning the first PC. Delivery is one week. Nothing takes Amazon a week. Tonight I finally get a reply from Dell tech wanting to know what day and time would be good to work on the PC. I replied that I had asked Amazon for a replacement. The extended warranty may be a good thing, but all the help it says they will extend during installation is mostly words on a piece of paper. I will update this review when something happens. I have purchased several Dell computers, never having this much trouble. UPDATE: I received the replacement R14 per Amazon’s promise date. I loaded the same programs I had loaded on the faulty R14 and it has been running over the weekend as a new Dell should.