Update 4/29/2022 After some assistance through remote support I am happy to update my review back to five stars. Furthermore I learned that you can remotely start and stop auto tracking by clicking 80 and 81 on my joystick call buttons. Both cameras seem to work at 100%. There was only one issue I am not sure if it was fixed but I am hopeful it was fixed with firmware update. Update-3/31/22 Bought a second camera and then mounted them and all of a sudden the auto tracking ceased to work correctly on both of them and the last purchased camera freezes mid stream almost at regular intervals. Using NDI on both of them and that correlates with the issues beginning but when testing the old way it still would not auto track which is the greatest let down. I demoted two stars because of these issues and also not finding any Support for updating these cameras. They still function as a great PTZ camera except the one has issues with the light being in line of the eye and making everything color washed. I control both cameras remotely using the Super Joystick by PTZ Optics. The NDI Function is awesome as I only need one POE Ethernet cable to have power video and control! Just bought this camera for use in a Church and so far it is amazing. Pre purchase considerations: I was hesitant to spend upwards of 2 or three times the amount on similar products just for ai Auto tracking features. And I was a little worried that the 20x optical zoom being able to cope with the 50 ft distance I would be needing it for as well as the ai auto tracking working like it should be. After a couple of weeks of use I am blown away at the possibilities and quality that this is over the prior cameras we had, none of which were ptz cameras. This camera is perfect for lower entry into the PTZ world with auto tracking capabilities. It takes a bit of research to figure out how to make it work how you want it to but for me it has been enjoyable. Pros: Price $1500 is a bargain compared to more heard of competitors (heard it used to be cheaper... So wish I had found this product back then!!) Works well with PTZOptics Joystick and live streaming. Cons: Software is a little backwards (Make sure to set the miniscule board under the camera to Menu in order to utilize the Software in changing camera settings - Lost a lot of time trying to figure that out.) and directions were a bit sparse for setting up. Remote control that comes with it is almost worthless because it barely registered in front of camera and unresponsive behind it.

Bought two cameras and we are looking to get two more! Quality and customer service has been great. Affordable and effective.

The company has been very helpful and responsive. We bought the kit with the two cameras and the switcher for our new livestream set up at church. We added this camera and it matched perfectly. We mounted the new camera upside down and could just flip the image in the software. The cameras move smooth and zoom well. Very professional. If you buy the controller it can do hundreds of preset shots per camera and up to 6 cameras on the controller. Use OBS and YouTube and you are all set.

I have been using many different cameras in the past, but this one is the best so far. I use this camera to stream to Zoom using OBS, and the main reason I decided to buy this is because you can use OBS to stream to different platforms. Recommend 10/10. And on top of all that the tech support is amazing, amazing response time.

I purchased the AV-E20-NDI for use in our church service stream. So this camera is in its infancy because it E - economy version of its big brother. It has all of the basics of a PTZ camera with the addition of NDI built in. I needed some tech support right out of the gate and Jenny, from tech support, was very good you just have to deal with the time difference between the US and China. I could communicate with her starting at 8:30pm central time. They are working on a firmware update to fix a couple of features but the camera functions well without it will just be better. The NDI capability is great. It easily connected to my other NDI software (VMIX). I am using an open source software called Bitfocus Companion to control the Camera. You just set it up as a PTZOptics Visca camera and it works. I use Companion because our other camera is a vaddio conference shot which uses a non standard control setup and Companion can communicate with both devices in one place. I cant speak to the longevity of the camera yet. I went with all 5 stars because it just functions, they are improving it as we speak, support is responsive and it fills a niche area for smaller churches on a budget that cant afford the 1, 2, 3, 4, ... thousand dollar cameras.

For my business that I both Zoom and lecture, I bought this auto tracking Avkans camera. I got it and had it up and running for my Zooms using USB cable, in 15 minutes. Then today, I connected a HDMI cable to the camera and to my ATEM Mini Pro. Worked perfect again. Full control of video in Menu on remote control. Set it to 1080p using the micro dip switches on the camera. Used the remote to both set presets and auto track. Read the instructions, and its actually quite easy to get up and running! And the camera performs as advertised! Thanks Avkans!

I have three of these cameras and enjoy using them. The image is a little soft which is good for the complexion. They were easy to setup and connect to my controller (PTZOptics superjoy). The tech support has been helpful and fast. I have only contacted them for firmware updates and questions related to that. It will only track one person. If there are other people in the frame it may lock on one you do not wish to track. However, if that is the case you can take it off auto tracking and use you controller. The camera has smooth start and stop functions. I only wish they would put the smooth start and stop on their other cameras like the 20x and 30x. I believe it was money well spent.

To start, let me be clear, I didnt need tech support because of the cameras. It was a self inflicted wound. I attempted to reset cameras to default, but once I did it I could no longer access camera. I was in the middle of a production and could not afford to not have 1 of 2 cameras connecting. I sent an email to Avkans and received a reply Friday evening asking if they could connect via TeamView. I provided access and within an hour Jenny had be back up and running and provided a firmware update. The important things to me were: 1. Amazing fast response 2. Provided support to a camera that was out of warranty To me, this company and this person epitomizes what support should be about and what companies should be! Thank you Jenny and Akvans!! Give her a big raise!

The AV-E20-NDI PTZ camera was bought as a gift for our church. The set up was very straight forward. I had some issues connect a network controller plugin in OBS to control the PTZ part of the camera. Jenny from AVKANS was very helpful and help me set it up. She was very responsive to my emails and helped me get everything straightened out in the end! The image quality is great! WE used it for the first time at church and the difference from our 10 year old sony handycam is staggering (comparing apples and oranges, but still)! We love the clarity even when zoomed in (had a little trouble focusing, but it may be the amount of light that we had and how far we had to zoom in). I would definitely recommend giving AVKANS PTZ cameras a whirl, especially when trying to make a budget. I would love to have at least two or three.

Fast shipping and perfect camera. :)