We are utilizing this camera in our church for the Auto Tracking feature. It is working very well for our application! The setup was simple. The downfall for us we operate on an all MAC system so we can’t fully access the windows based programs which would make it even easier for programming. The customer support has been absolutely INCREDIBLE! We are thrilled with all this camera offers and would recommend it, and even will purchase another!

A major university wants to use our classroom for remote classroom instruction. I have been tasked with researching, testing, and configuring our classroom for that purpose. I purchased the AVKANS 20X NDI Auto Tracking PTZ Camera. My area of responsibility is network administration, this is my first deep dive into telecommunications. Being unfamiliar with the camera I emailed Avkans support with questions. They responded almost immediately. We exchanged several emails when they offered to remote in and help configure the camera. Im in Pennsylvania, US, Avkans support is in China, a 12 hour time differential. They accommodated my schedule, which is unheard of in the tech support field. They have gone above and beyond my expectations. Technical support is extremely important to me and bad support will keep me from buying a product. I would have to rate Avkans support among the best, if not the best, tech support that I have encountered. I dont know how many more cameras I will need but if I do I will be buying Avkans cameras.

Update 4/29/2022 After some assistance through remote support I am happy to update my review back to five stars. Furthermore I learned that you can remotely start and stop auto tracking by clicking 80 and 81 on my joystick call buttons. Both cameras seem to work at 100%. There was only one issue I am not sure if it was fixed but I am hopeful it was fixed with firmware update. Update-3/31/22 Bought a second camera and then mounted them and all of a sudden the auto tracking ceased to work correctly on both of them and the last purchased camera freezes mid stream almost at regular intervals. Using NDI on both of them and that correlates with the issues beginning but when testing the old way it still would not auto track which is the greatest let down. I demoted two stars because of these issues and also not finding any Support for updating these cameras. They still function as a great PTZ camera except the one has issues with the light being in line of the eye and making everything color washed. I control both cameras remotely using the Super Joystick by PTZ Optics. The NDI Function is awesome as I only need one POE Ethernet cable to have power video and control! Just bought this camera for use in a Church and so far it is amazing. Pre purchase considerations: I was hesitant to spend upwards of 2 or three times the amount on similar products just for ai Auto tracking features. And I was a little worried that the 20x optical zoom being able to cope with the 50 ft distance I would be needing it for as well as the ai auto tracking working like it should be. After a couple of weeks of use I am blown away at the possibilities and quality that this is over the prior cameras we had, none of which were ptz cameras. This camera is perfect for lower entry into the PTZ world with auto tracking capabilities. It takes a bit of research to figure out how to make it work how you want it to but for me it has been enjoyable. Pros: Price $1500 is a bargain compared to more heard of competitors (heard it used to be cheaper... So wish I had found this product back then!!) Works well with PTZOptics Joystick and live streaming. Cons: Software is a little backwards (Make sure to set the miniscule board under the camera to Menu in order to utilize the Software in changing camera settings - Lost a lot of time trying to figure that out.) and directions were a bit sparse for setting up. Remote control that comes with it is almost worthless because it barely registered in front of camera and unresponsive behind it.

It really does what it promise.

I have three of these cameras and enjoy using them. The image is a little soft which is good for the complexion. They were easy to setup and connect to my controller (PTZOptics superjoy). The tech support has been helpful and fast. I have only contacted them for firmware updates and questions related to that. It will only track one person. If there are other people in the frame it may lock on one you do not wish to track. However, if that is the case you can take it off auto tracking and use you controller. The camera has smooth start and stop functions. I only wish they would put the smooth start and stop on their other cameras like the 20x and 30x. I believe it was money well spent.

The camera is great. But whats better is the tech support! They saved my back side! It can be a bit daunting at first set up, but its to be expected. Great instructions and tech support was crazy fast responsive! So thankful I went with this name brand that stands behind their product and its application. I was very concerned Id be left in the dark if I got stumped on a detailed issue. But I reached out and in less than 10 mins I got a response. Thats service!

I purchased the AV-E20-NDI for use in our church service stream. So this camera is in its infancy because it E - economy version of its big brother. It has all of the basics of a PTZ camera with the addition of NDI built in. I needed some tech support right out of the gate and Jenny, from tech support, was very good you just have to deal with the time difference between the US and China. I could communicate with her starting at 8:30pm central time. They are working on a firmware update to fix a couple of features but the camera functions well without it will just be better. The NDI capability is great. It easily connected to my other NDI software (VMIX). I am using an open source software called Bitfocus Companion to control the Camera. You just set it up as a PTZOptics Visca camera and it works. I use Companion because our other camera is a vaddio conference shot which uses a non standard control setup and Companion can communicate with both devices in one place. I cant speak to the longevity of the camera yet. I went with all 5 stars because it just functions, they are improving it as we speak, support is responsive and it fills a niche area for smaller churches on a budget that cant afford the 1, 2, 3, 4, ... thousand dollar cameras.

I am pleasantly surprise with the low price point for a NDI certified PTZ camera, and yet it truly delivered. The user manual is not very helpful if you are going to use third party software like OBS Studio, which is what we use. We connect the camera to a POE Switch, and the IP is immediately detected and we set it to static IP. OBS immediately detected the NDI Source and added without issue. We had problem with PTZ Control within the OBS. Turns out, we should just leave the setting on Remote Config > Protocol to > Enabled > Server > TCP - 5678, leave the IP as 0.0.0.0. On OBS PTZ Control - choose Visco TCP, set it to the NDI Source > enter ACTUAL IP of the camera > Port 5678. I will update the review after we mount it to the ceiling. No mount is included, but you can search “PTZ camera ceiling mount” and you will see a few.

Nice little ptz camera for my small church and excellent customer support.

Lens zoom is excellent for the small church. The PTZ function is near silent. Using with a joystick set to slowest speed, you can see steps when panning. The autofocus sometimes freaks out but not often. We usually click the joystick manual focus button to prevent that from happening. Using HDMI output to an ATEM simultaneously an ethernet connection to joystick with a display. Configuration was no too terribly difficult, but the instruction booklet was wonky and not exactly correct. We are powering this camera with a POE switch to reduce cable count. Overall, we are very satisfied with this camera.