Update 4/29/2022 After some assistance through remote support I am happy to update my review back to five stars. Furthermore I learned that you can remotely start and stop auto tracking by clicking 80 and 81 on my joystick call buttons. Both cameras seem to work at 100%. There was only one issue I am not sure if it was fixed but I am hopeful it was fixed with firmware update. Update-3/31/22 Bought a second camera and then mounted them and all of a sudden the auto tracking ceased to work correctly on both of them and the last purchased camera freezes mid stream almost at regular intervals. Using NDI on both of them and that correlates with the issues beginning but when testing the old way it still would not auto track which is the greatest let down. I demoted two stars because of these issues and also not finding any Support for updating these cameras. They still function as a great PTZ camera except the one has issues with the light being in line of the eye and making everything color washed. I control both cameras remotely using the Super Joystick by PTZ Optics. The NDI Function is awesome as I only need one POE Ethernet cable to have power video and control! Just bought this camera for use in a Church and so far it is amazing. Pre purchase considerations: I was hesitant to spend upwards of 2 or three times the amount on similar products just for ai Auto tracking features. And I was a little worried that the 20x optical zoom being able to cope with the 50 ft distance I would be needing it for as well as the ai auto tracking working like it should be. After a couple of weeks of use I am blown away at the possibilities and quality that this is over the prior cameras we had, none of which were ptz cameras. This camera is perfect for lower entry into the PTZ world with auto tracking capabilities. It takes a bit of research to figure out how to make it work how you want it to but for me it has been enjoyable. Pros: Price $1500 is a bargain compared to more heard of competitors (heard it used to be cheaper... So wish I had found this product back then!!) Works well with PTZOptics Joystick and live streaming. Cons: Software is a little backwards (Make sure to set the miniscule board under the camera to Menu in order to utilize the Software in changing camera settings - Lost a lot of time trying to figure that out.) and directions were a bit sparse for setting up. Remote control that comes with it is almost worthless because it barely registered in front of camera and unresponsive behind it.

I am pleasantly surprise with the low price point for a NDI certified PTZ camera, and yet it truly delivered. The user manual is not very helpful if you are going to use third party software like OBS Studio, which is what we use. We connect the camera to a POE Switch, and the IP is immediately detected and we set it to static IP. OBS immediately detected the NDI Source and added without issue. We had problem with PTZ Control within the OBS. Turns out, we should just leave the setting on Remote Config > Protocol to > Enabled > Server > TCP - 5678, leave the IP as 0.0.0.0. On OBS PTZ Control - choose Visco TCP, set it to the NDI Source > enter ACTUAL IP of the camera > Port 5678. I will update the review after we mount it to the ceiling. No mount is included, but you can search “PTZ camera ceiling mount” and you will see a few.

Nice little ptz camera for my small church and excellent customer support.

Worked okay, but the NDI feature is mostly worthless. The video quality over HDMI was fine, but via NDI it was not great (makes sense since its NDI|HX @ only ~10 Mbps vs. Full NDI high bandwidth at ~100 Mbps vs 2970 (!) Mbps for 3G-SDI). Whats worse is the control latency over Ethernet is way too slow, both via their own AVKANS CameraCMS as well as NDI Studio Monitor, both over Gigabit Ethernet. Part of that is the NDI|HX protocol itself (full NDI or at least NDI|HX3 is much lower latency), but even with a direct HDMI feed it was too laggy for my needs, so its definitely an issue with the camera itself as well. Saving presets helps of course, but sometimes things still need tweaking and it was a pain to do so. Unfortunately the cheapest Full NDI cameras are $1900, so Ill just have to go back to a non-NDI workflow, at which point you can spend a bit more than this and get even better video quality (and hopefully workable control latency).

The Product works good......now that Jenny in the technical support group helped me understand about changing the IP address from DHCP to Static in order to enjoy the full features of the camera on my computer!!

AI Tracking works very good and the camera replaced me having to do all the manual work.

Camera came in very fast and had it working in no time..... With one issue, the camera and software worked but we use OBS for livestreaming! I emailed the seller to ask if there were any tricks..... Within the day, the seller had tech support on it. They worked with me over an hour until they gotmit working and it wasnt even a camera issue but more OBS. Even after that, they did a personal tutorial with me on some of the features! Incredible camera and customer service!

i love this cam will be a great addition to my church system. great tech service. thanks

The camera is solid and NDI and video connections worked righ out of the box, but network integration through The AVKANS CMS software (windows only) found the camera but could not control. A call to support helped to solve this and this support is key to what makes my experience so entirely positive. Highly recommended.

We are utilizing this camera in our church for the Auto Tracking feature. It is working very well for our application! The setup was simple. The downfall for us we operate on an all MAC system so we can’t fully access the windows based programs which would make it even easier for programming. The customer support has been absolutely INCREDIBLE! We are thrilled with all this camera offers and would recommend it, and even will purchase another!