To start, let me be clear, I didnt need tech support because of the cameras. It was a self inflicted wound. I attempted to reset cameras to default, but once I did it I could no longer access camera. I was in the middle of a production and could not afford to not have 1 of 2 cameras connecting. I sent an email to Avkans and received a reply Friday evening asking if they could connect via TeamView. I provided access and within an hour Jenny had be back up and running and provided a firmware update. The important things to me were: 1. Amazing fast response 2. Provided support to a camera that was out of warranty To me, this company and this person epitomizes what support should be about and what companies should be! Thank you Jenny and Akvans!! Give her a big raise!

camera is used in church setting and it is the answer to our prayers. picture is great

I’d previously purchased the 30x version for our church livestream, and needed a second. We decided to pick up the 20x version since we weren’t going to need maximum zoom. The picture of this unit is good, and the user interface is decent enough for volunteers to get to grips with. Plenty of options to get the image dialed in. There are a couple of things to be aware of, though. The 20x version doesn’t use the same remote at the 30x, so you can’t add it as a second camera to that remote. Means you’re juggling remotes unless you want to set up another control method. The remote included with the 20x version does seem to be better than the 30x, with more options built in. The range is very short though, so we aren’t able to run the camera from our control booth using the remote, even though it’s only about 20 feet from our position. This can be resolved through the Ethernet control option though, so it’s not a major issue. For the price and functionality, it’s hard to beat these options though, and I’ve been very pleased with the unit so far.

We are utilizing this camera in our church for the Auto Tracking feature. It is working very well for our application! The setup was simple. The downfall for us we operate on an all MAC system so we can’t fully access the windows based programs which would make it even easier for programming. The customer support has been absolutely INCREDIBLE! We are thrilled with all this camera offers and would recommend it, and even will purchase another!

A major university wants to use our classroom for remote classroom instruction. I have been tasked with researching, testing, and configuring our classroom for that purpose. I purchased the AVKANS 20X NDI Auto Tracking PTZ Camera. My area of responsibility is network administration, this is my first deep dive into telecommunications. Being unfamiliar with the camera I emailed Avkans support with questions. They responded almost immediately. We exchanged several emails when they offered to remote in and help configure the camera. Im in Pennsylvania, US, Avkans support is in China, a 12 hour time differential. They accommodated my schedule, which is unheard of in the tech support field. They have gone above and beyond my expectations. Technical support is extremely important to me and bad support will keep me from buying a product. I would have to rate Avkans support among the best, if not the best, tech support that I have encountered. I dont know how many more cameras I will need but if I do I will be buying Avkans cameras.

As we all know customer support is a hit or miss thing. Most companies couldnt care less about you and a tech issue you are having. To my surprise, AVKANS is unlike them. Very good support. Had an issue the other day and sent an email to their support center. Within an hour I received a reply, setup a Teamviewer session, and had the solution that fixed the problem. All from halfway around the world!! I cant get a local support person from another company to help me from their center 5 miles away!! Based on this level of support, I would have to recommend AVKANS to everyone. The picture is great, the zoom is fantastic, and the tracking capability is beyond belief. Add to that the support level, you cant beat it.

The camera is very responsive, I am thinking of adding more in the future for our church.

Excelente cámara. Cumple con todas las especificaciones publicitadas. Es importante descargar el CMS software desde la página de AVKANS para poder configurar la cámara, sobretodo si se conectan varias cámaras a la vez. En general es un producto de excelente calidad, fácil de configurar y utilizar. Lo recomiendo altamente.

Tienen una excelente atención, a tal punto de ofrecerme respaldo para enlazar la cámara con el control PTZ vía TeamViewer. Calidad bastante aceptable en relación Calidad y Precio. Si quiere sacarle el máximo provecho a la cámara tiene que comprar el control PTZ Avkans, yo compré uno más económico y no tengo la función de velocidad de zoom y velocidad del pan y tilt ya que según el soporte técnico de Avkans el control que compré es para cámaras de seguridad.

Support was very responsive and was was to resolve the problem we were having quickly.