Facebook Portal Plus - Smart Video Calling 15.6” Touch Screen Display with Alexa - Black

I bought it for my grandma, now she can see pictures of the whole family and all the kids can upload photos anytime via Facebook, we can video call her via Facebook or whatsapp any time and it is great for her!! I love it.

First, I think this is a great idea and an exciting product A simple, turnkey piece of hardware for doing Facetime with some great features. The problem is, its a product by Facebook who is only really known for their social media application, not for specialized hardware devices. And theres a world of difference between those two worlds. As applications go social media applications are not terribly demanding nor highly sophisticated programs compared to many other applications. Especially when theyre written in such a way as to function in the browser world. Specialized hardware applications, on the other hand, must take into account not only the dedicated application that runs on it, but also the hardware and device interfaces that allow it to connect the the outside world. This is the stuff that can become very tricky when trying to make those complex hardware interactions appear to be very simple and bulletproof. Given how easily this type of thing has become in these day of WiFi connected smartphones, computers, laptops, and streaming devices its easy to overlook that complexity unless youve been in the hardware world for a while. And this is where this device fails. Right out of the box when this device fires up it presents the user with a list of available WiFi connections. You select the one you want and youre asked to enter your password for that network. It sounds simple, but if it fails you dont get much information about why it failed, so troubleshooting it is a problem. The device doesnt come with any information about where to call for support, so unless you know how to do a Google search and find the support site, youre stuck. Once you get in touch with the support line they run you through some very simplistic troubleshooting steps such as a reset of the device and power cycling your WiFi router (which affects anyone or anything else that happens to be using that router at the time). After those few simple steps it gets beyond what the first level of support can provide and they escalate it to the more advanced support group who, in my case, simply emailed me to send it back to Amazon and get a replacement. Given this experience I determined they really werent ready to be operating in todays more sophisticated hardware environment quite yet and simply sent it back for a refund. The device came with very little in the way of documentation of support information. If youre trying to make it appear to be simple, then it must be bulletproof. Otherwise, its just frustrating and not worth the time. Especially for the price theyre asking for it.

For many of you the reason why you buy this is for an easy way to do a Facebook LIVE but now they have removed that app and you cant even use it for the reason why it was made. I contacted PORTAL, which has now separated off from Facebook and they said it wasnt their department. Ive tried reaching out to Facebook but they have not replied. if you buy it for ZOOM or for Workplaces then go for it, but the main reason why most people buy this device it can no longer provide that service. If I could return it I would!

One of the best product in a sense of video calling. Amazing video quality big screen and best thing it covers you as needed. If you are sitting with family it covers complete family and if your children moving around it focus them specially and also keep moving the camera where they go. My mother was happy to see all of the faces in single screen and even can see the whole room with just one device. It can be connected with Facebook and WhatsApp calling. I am not sure about others. But apps are very few in this device which I don’t need though. Spotify , Pandora ,Alexa , and portal app is integrated. It can be used as a photo frame too. Wow I love it and hope you will love it too.

My son got one to be able to talk to his dad and stepmother who live states away. Surprisingly bigger than expected and quite pleased with the quality and clarity. Only reason I did 4 stars was because it doesnt allow photos, it said personal photos are not supported on this device

There was no dislike, I love everything about Portal, because it does numerous OF things

Love that it has a big screen. Best part of all its features is that as I walk around the room camera follows me. I plan to buy a second one for kitchen later.

This Facebook Portal Plus system was introduced to my wife by my eldest son. Soon after this we bought the system and have been using this almost daily. We have 3 grandkids and they all love to call us for us to tell them stories almost every day. Later my daughter had her own portal so now our grandkids and we alternately tell stories almost every day. This has excellent Alexa and Portal voice commands features. We read our emails and surf the internet using voice commands. The screen is big enough for watching movies on demand.

I bought this product, because I would like to be near to my family. The product serves its purpose. In my opinion, it has good speakers, microphone and screen quality, but the apps are very limited and the interface could be better. I’ve been using over two months and no technical issues show up until now. Hope they try to improve this product software, because I believe that it has potential to be a great product.

Great when it is connected . Clear picture, nice sound. Sorry its going out of business. I brought my great grand babies one. Cost me a pretty penny. Now cant use. Cant see and talk to my greatgrand babies.