Facebook Portal Plus - Smart Video Calling 15.6” Touch Screen Display with Alexa - Black

I kinda really liked the portal in a way but in another way I find it not very functionable and it doesn’t leave your picture on for very long I find that you have to really go in several times to get it started plug it in unplug and plug it in and unplug it I paid such a lot of money for something that I can’t even use and I’m really really disappointed with it I’ve called Customer Service and asked him about it about the portal why doesn’t the picture all the time stay on and they told me that I needed to go in and take care of it with the settings which I’ve tried to do but it doesn’t seem to work so right now I am very very disappointed and I do not recommend it hopefully when they make a new one it will be better I’m out $195 for something that doesn’t even work and it really really disappoints me I wish that I could get a refund and it would be greatly appreciated I’ll even send the portal back I still have the original box and everything if someone could reach out to me that would be great my name is Tammy Cavers I purchased this item in January 2022

I got this primarily for video calling family members due to its easy to use interface and smart camera feature. It did its primary job very well. In addition to video calling, we also use it to watch cooking videos in the kitchen and listening to music while cooking and washing dishes. The 15.6 screen is good quality. Overall, happy with my purchase.

I bought this product, because I would like to be near to my family. The product serves its purpose. In my opinion, it has good speakers, microphone and screen quality, but the apps are very limited and the interface could be better. I’ve been using over two months and no technical issues show up until now. Hope they try to improve this product software, because I believe that it has potential to be a great product.

Great product, video calling my friends is fun, specially when my mom and my sister live far away

Got this in lieu of the Echo Show because of the bigger screen. For our intended purpose, it was the right move. Ability to sign and chat withn or drag daughter. The larger screen was key here. The level of integration with Alexa isnt what we hoped for (cannot listen to Amazon Prime Music, or we havent figured that ot yet). Im glad we still have our echo devices throughout the house... This was a nice device to compliment what we have. Still need to look into getting an show for the missing/ desired Alexa features.

The device functionality is actually pretty cool, when it works. But be prepared - it’s terrible in a mid-range WiFi area. You basically need it to sit right next to your router, which limits where you can actually use it. We placed ours in our kitchen, only one room away from our office where the router is, and all day long kept hearing pulsing sounds from the Portal as it disconnected and reconnected to the network. At first, Portal’s customer service was responsive and helpful, until I sent them a video of the problem and they handed me to one of the “technical experts” who basically repeated the same troubleshooting process as their frontline staff. Subpar product with subpar customer service. Wouldn’t buy again.

Visually nice on the countertop. Sound is decent. Picture quality is good. Really can’t do too much with it other than use the apps loaded (or go to the web and pull up from there, sometimes). Mine is very glitchy with getting CBS News to come on. Sometimes it does, sometimes it doesn’t … just hangs on a blank, dark screen. Glad that when I did decide to give this a try, I bought it when it dropped to $99 briefly back in September. Definitely not worth more than $100, if that. I’d rather go with another Amazon Show 10 (or wait for the new Show that’s due out soon).

I use this hands free in my kitchen while I’m cooking. I love the speaker on this Portal and this a very solid piece of equipment. Love the “zoom” feature and how it “pans” the room as you move about in the room. If I want to play my Pandora music the speaker is great!! If I want to engage Alexa it’s all there!

It is easy to set up

This system has already broken twice. Yes portal customer service replaced it, but same thing keeps on happening. The frame picture feature is worthless, no matter how many pictures you upload it always shows the same ones. I wish I would have realized before I purchased it. Tons of people complaining of the same problem all over the internet. On spotify there is no option to write down the song or artist you are looking for which makes it super inconvenient.