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elb514
> 3 dayHad a issue with the computer within the first 3 months and was told to contact HP. You cannot talk to anyone and the text chat with customer service was very difficult as the person I was talking to did not understand or speak English well. Had to send back my computer and it took longer than expected. Hopefully I will not have more issues
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freestoneriver
Greater than one weekToo many things wrong with the Microsoft & HP experience to list here. The first app I tried to install gave me a system error and wont run on this laptop. Ive only owned this for two months and have barely used it. 3 days after the HP warranty expired, the sound went out in the computer. Software fixes with Microsoft tech didnt work, so I need to have the hardware checked by a local computer shop. I made a mistake buying this junk.
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Anonymous
10-06-2025Probably the worst product I have ever bought from Amazon. Microphone stopped working very shortly after I got the product. Daughter has had to use an external headset to use this for school. Components have peeled off. The keyboard got dislodged making it hard to plug in the power cord. An unusable laptop shortly after receipt.
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JD
> 3 dayBattery came dead as a doornail. Ok, no problem. Charged it up, powered on straight to a CMOS error. Reboot solved the issue. Went through setup, and its Windows 11, not 10 as stated in the title. Windows 11 is the most invasive, anti-privacy operating system to ever be created to date. This is a well documented fact. One of the reasons I purchased this is because it says Windows 10. Ill have to now install another operating system on a brand new laptop. Waste of my time.
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Amanda
> 3 dayBought this laptop for my son. He loves it. Its fast and lightweight. Would definitely recommend.
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KC
> 3 dayEasy use and great for the price. Was as described and arrived quickly. My first laptop, and Im lovin it.
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Kiran
> 3 dayViewing angle and display quality is below average
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Erik Villezcas
> 3 dayGreat
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kim,yonglip
Greater than one weeknone
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Rodney Hines
Greater than one weekLaptop is not touchscreen, says Windows 11 & arrived in S Mode, keyboard feels cheap, plastic is real loud. I don’t feel like I got the product I paid for. Other than that it runs smooth.