iolo - System Mechanic, Fix & Speed Up Your PC Automatically With Award Winning Software Solution

I purchased this directly from Dell, I put a customer service ticket in and was told I would get a response in 24 hours. It has been over 13 days. No response. Trying to call support and you are left on a dead line for over an hour. Had to give up. Without support, any software package is useless. Sorry I purchased this, it seems to run good but when you have a problem your out of luck.

Installing System Mechanic Professional destroyed my computer. It corrupted my registry. It deleted all my Windows 7 restore points. I was unable to access any of my files. Even though IOLO customer service acknowledged their software was responsible for rendering my computer useless, they claimed they have a clause in their license agreement that holds them harmless for any damage caused by their software. They refused to pay the $120 it cost me to have Tiger Direct format my hard drives. All my files were lost. I had two mirrored hard drives mirrored with RAID 1. Both drives were rendered useless.

This is an old version. Bait and switch. Do not buy.

Ive been a System Mechanic user for years. The last update works flawlessly on one computer and will not start on my other computer. Six weeks after making Iolo aware of this problem they finally offered to try a remote terminal session to trouble shoot the problem. Ive had dozens of software and hardware companies do remote terminal sessions to trouble shoot problems. This was the first time the person on the other end accessed my computer and made changes without explaining their actions before they do anything. Once the session began the person made no effort to communicate with me. I asked for a manager but Alex was in a meeting and never called me back as I requested. I can only assume Iolo thinks their customers are not intelligent enough to include in their trouble shooting effort. For me, this customer support experience was rude and insulting. Iolo automates simple tasks Windows performs on your hard drive. Iolo invented the interface not the tasks their program performs. I would NOT recommend anyone buy this product. Other companies do not treat their customers like idiots.

My computer was so sluggish that it seem to take forever for my pages to load. Some would time out cause it took so long. But since day one of installing iolo on my computer, I was amazed how much faster everything I needed or wanted to do was! It cleaned out all the junk that was slowing my computer down and it was so easy to install and use!Best decision I have made!!!

I bought this because I was led to believe Id receive a CD. Instead, all that was in the box was a piece of cardboard with a long number on it.

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For three months Ive been trying to get help from Iolo support as System Mechanic 11 freezes my computer requiring me to hold the power button down as my computer wont shut down the normal way. They have not been able to figure out a solution, and will no longer respond to my requests for help. Stay away from Iolo products!!

Customer loyalty is very impressive with the discounts offered, I had bought system mechanics at OfficeMax on sale for 29.95 because my SystemSuite had already been used on 5 computers(actually all the same one, just 5 re-installations after system failure), and the unlimited CPU installation was a huge buying factor for me, as well as the product looked superior..and it is.The updated driver search is a plus, the software redundancies feature as well as the duplicate file cleaner, and the memory deep defrag are my favorites. If the Pro Version is ever offered as an upgrade I would buy in a heartbeat, it was my family, but not having included anti-virus or anti-malware software was a bummer, also if there were any complaints I had about System Mechanics would be that although I put them as a plus, Ive had about 3 versions of Nero as well as two other DVD burner programs and software redundancies has never listed them in the search, the dulicate file searcher while it does work, its interface is poor and deleting duplicates is a very tedious way of execution compared to even free duplicate cleaners. Also my laptop running win 7 ultimate 64 with 3gb ram will always hit the blue screen of death if I ever run the program accelorator/ turn off unsused programs, yet on my desktop running xp sp3 64 with also 3gb ram will react just fine to that feature. All in all I give your product a 9.5/10 or 4 and 1/2 out of 5 stars. I havent tried too many optimizers maybe 4 total and yours reigns supreme. If only I had the professional version Id be set. Since I paid $30 in store, and then $15 right now, and that the pro is $60 in the store, if you offered it for an addition $30 as a loyalty promotion I would pay it. Just one customers suggestion. Otherwise great product. Thanks!

This software should be classified as scare ware; I used to work for their premium partner and and they do things I thought could get me in legal trouble- when you call in for support because a mystery update has disabled your computer they will try to pass you to a Premium Support Partner who will swear it is viruses causing the problem when the program itself is the problem. It changes registry permissions such that only the Premium Support Partners will know how to fix it. You figure out the rest. And it is only randomly selected customers that get the mystery update.