Horrible at best you get no response from them on the phone or on their so called watsapp message service. Nothing but garabage customer service.

Do not, I repeat…DO NOT ORDER THIS ITEM. Followed all instructions for installation on MAC. DOES NOT WORK!!! Do not waste your time. Installation is more complicated than it should be!! Never again!

Won’t print FedEX labels

Despite ordering the Bluetooth version and the label on the device showing the Bluetooth model, it did not have Bluetooth no matter how I tried to get it to work. I was able to get it to print via USB but the print quality was nothing short of trash. The app was awful anyway and would make every print a challenge. Maybe youll get lucky and get it to work but Id skip it.

Works good and set up was not so bad.

Worked exactly as stated. Does work with FedEx Shipping Manager. Easy to set up.

wireless, prints great, A must have if you ship often.

I went through the instructions many times and could not get it to hook up to my computer, which I guess is fine since I print shipping labels from my phone. With that said, I actually dislike the process in which it takes to print one label. Printing more than one doesn’t work. There are SO many steps to print one label from pirateship, AFTER having their “shipping printer” app downloaded: 1. Download label from pirateship website 2. Save to a folder in your phone files 3. Open the shipping printer app 4. Connect phone to the label printer (every time if it’s not used back to back). 5. Click “choose file” in the app 6. Locate the folder in files you saved the label to on your phone. 7. Open one label (again, you can only print one at a time) 8. Rotate the label so that it’s in portrait mode 9. Crop to the size of the label, every single time 10. Send to printer 11. Send to printer.. again after verifying you really wanted that size of label print out. (If you didn’t link the printer in step 4, you can connect here too). See what I mean about steps?! NOT time efficient. If you have more than one label to print, you get to do it all over again, but can skip step 4. See what I mean about steps? I’ve tried to select more than one label to print, crop them and it prints two on one label. I tried not cropping to the label size- that didn’t print properly either. I’ve done trials of different ways but sheesh.. shouldn’t be this many steps to print a single label. Especially for a small business. The process was easier when I used printing labels on an ink printer. Hope this helps.

Downloaded the requisite app, and device appears on phone screen as being connected. However, the printer and phone did NOT connect. Called customer disservice 800 number, was told to leave a voicemail so they can call me back at an inconvenient time for me. Impossible to complete installation process. Returning this piece of junk.

works good