I went through the instructions many times and could not get it to hook up to my computer, which I guess is fine since I print shipping labels from my phone. With that said, I actually dislike the process in which it takes to print one label. Printing more than one doesn’t work. There are SO many steps to print one label from pirateship, AFTER having their “shipping printer” app downloaded: 1. Download label from pirateship website 2. Save to a folder in your phone files 3. Open the shipping printer app 4. Connect phone to the label printer (every time if it’s not used back to back). 5. Click “choose file” in the app 6. Locate the folder in files you saved the label to on your phone. 7. Open one label (again, you can only print one at a time) 8. Rotate the label so that it’s in portrait mode 9. Crop to the size of the label, every single time 10. Send to printer 11. Send to printer.. again after verifying you really wanted that size of label print out. (If you didn’t link the printer in step 4, you can connect here too). See what I mean about steps?! NOT time efficient. If you have more than one label to print, you get to do it all over again, but can skip step 4. See what I mean about steps? I’ve tried to select more than one label to print, crop them and it prints two on one label. I tried not cropping to the label size- that didn’t print properly either. I’ve done trials of different ways but sheesh.. shouldn’t be this many steps to print a single label. Especially for a small business. The process was easier when I used printing labels on an ink printer. Hope this helps.

I dont use this printer every day; but when I do go to use it, I shouldnt have to re-install the software each time. (The printer is always offline until I re-install the software.) I finally figured out how to get the print darker since I could barely read anything. I have not tried the Bluetooth function since Im always frustrated at the amount of time it takes just to get a single label to print when my laptop is connected. Pretty disappointed as I thought this would really be an asset to my small business.

This printer is absolutely perfect for a small business. I read a lot of the reviews prior to purchasing and I am glad I did. I had some trouble with the initial set up due to the directions being very short and non-descriptive. The reviews helped me and now I just love this little machine!

I’m so disappointed. I tried to print a label today and it was so frustrating. I tried printing from my phone and my computer and everytime I tried to print it would come out blanked. I followed the instructions from the manual so idk what I did wrong.

I havent had ANY problem with print quality or setup. My only complaint is that sometimes it prints the wrong direction. It seems to dislike printing from a browser, specifically. Otherwise, Im very happy with it.

This product does not work with the drivers provided and there is ZERO tech support. This was a total waste of time.

Great little printer! Printing labels from a phone is amazing! Small learning-curve to overcome, but theres plenty info online. If you need it, get it!

I am impressed with the print speed and quality of this product. Great for small businesses.

Printer actually does a very nice job printing labels. I printed several from my computer. I was disappointed when I tried to print one via Bluetooth and saw I have to give the app permission to access my contacts and location at all times in order to open the app. No need for either of those with Bluetooth, its just a data harvesting app.

This printer sucks. It stopped working 3 months after purchase. Could never get the Blue Tooth to work when it was working. The trouble shooting did not help. Will never buy this brand again.